Quality Management and Six Sigma Edited by Abdurrahman Coskun

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Quality Management and Six Sigma
Edited by Abdurrahman Coskun


Contents
Preface VII
Six sigma and Total Quality Management 1
Yang, Ching-Chow
Six Sigma and Developing Countries 31
Ali Rizwan, PhD
A Comprehensive Framework for Six Sigma Critical
Success Factors With an Experience in a Developing Country 43
Arash Shahin
The importance of the strategic alignment process using Six Sigma projects 53
Bianca Soares de Oliveira Gonçalves and Marcel Andreotti Musetti
Integrated model linking Maintenance Excellence,
Six Sigma and QFD for process progressive improvement 67
Maher Lazreg
Sigma-TRIZ: Algorithm for Systematic Integration of
Innovation within Six Sigma Process Improvement Methodologies 89
Stelian Brad
Design for Six Sigma (DfSS) in Software 109
Ajit Ashok Shenvi
Statistical Process Control for Software: Fill the Gap 135
Maria Teresa Baldassarre, Nicola Boffoli and Danilo Caivano
MiniDMAIC: An Approach to Cause and Analysis
Resolution in Software Project Development 155
Carla Ilane M. Bezerra, Adriano B. Albuquerque and Luiz Sérgio Plácido
Defining Placement Machine
Capability By Using Statistical Methods 183
Timo Liukkonen, Ph.D
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Modelling, simulation, six sigma and their
application in optimization of electrical vehicle design 207
Wei Zhan
Longitudinal Robust Stability Augmentation
for Micro air Vehicle - Design and Validation 225
Dr. M. Meenakshi and Prof. M. Seetharama Bhat
Six Sigma as a Quality Management Tool:
Evaluation of Performance in Laboratory Medicine 247
Abdurrahman Coskun, Tamer Inal, Ibrahim Unsal and Mustafa Serteser
Tesqual: A Microthesaurus for Use in
Quality Management in European Higher Education 263
María Mitre

Preface
The history of quality is the history of human efforts to make things perfect in an imperfect world. The main purpose of the quality procedures is to reduce errors and increase customer satisfaction. Errors and mistakes are part of human nature, but so is the ability to create solutions and find better alternatives. By using modern quality management tools we can shift the balance from errors towards solutions and better alternatives.

Six Sigma methodology represents an evolution in quality management that is being widely implemented in industry and business in the new millennium. In the mid-1980s it was developed by Motorola Inc. to reduce the cost of products and eliminate defects. Using Six Sigma methodology, Motorola Inc. become a quality leader and won the Malcolm Baldrige National Quality Award in 1988.

The increasing expectation of customers and the complexity of modern products forced companies to find new solutions and better alternatives during the 20th century. Within this atmosphere, Six Sigma has provided the best solution in business and industry. Due to its flexible nature, the Six Sigma methodology was rapidly adopted by many top companies and, within only two decades, it has also been adopted by many mid-sized and even small companies. In addition to companies in Japan and Western Countries, Six Sigma methodology provides the best solutions to many problems and can be used as an accelerator in developing countries.

In the new millennium Six Sigma methodology has been considered as a strategic approach to achieve excellence in business and industry. It is the main way of doing business, rather than a simple quality system. Six Sigma is a philosophy and vision, and it is based on both reality and productivity. The ultimate goal of Six Sigma is error-free business and industry. If you do not measure, you do not know, and if you do not know, you cannot manage. This way Six Sigma shows us how to measure and, consequently, how to manage the company. Sigma levels are a measure of error rates. A company or a medical laboratory, and even a bank, can measure their performance by sigma level. Companies that accept three or four sigma levels create 67000 and 6200 defects per million products, however, companies that accept six sigma levels create only 3.4 defects per million products.

In this book several scientists from various regions of the world share their experience and knowledge about quality management and particularly Six Sigma methodology. The chapters in the book cover the basic principles of managing quality and Six Sigma methodology in many different disciplines of industry, business and even medical laboratories.

I hope that this book as a free resource will help to employees worldwide at all levels in different areas of business and industry, who need to improve their knowledge and experience in Six Sigma and Quality Management.


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