Interpersonal Conflict, 11th Edition PDF by Joyce L Hocker, Keith Berry and William W Wilmot

By

Interpersonal Conflict, Eleventh Edition

By Joyce L Hocker, Keith Berry and William W Wilmot

Interpersonal Conflict, 11th Edition

Contents

Preface

Acknowledgments

Part ONE Conflict Components

Chapter 1 The Nature of Conflict

Interpersonal Conflict Depends on Interpersonal

Communication

Conflict Defined

An Expressed Struggle

Interdependence

Perceived Incompatible Goals

Perceived Scarce Resources

Interference

Why Study Conflict?

Family Relationships

Love Relationships

The Workplace

The Importance of Skill Development

Preventing Destructive Conflict

Understanding Destructive Conflict

The Four Horsemen

More Examples of Destructive Habits

Escalatory Spirals

Avoidance Spirals

Your Opportunities

Summary

Key Terms

Review Questions

Chapter 2 Perspectives on Conflict

Your Personal History

More Reflections on Your Specific History

Your Worldview Affects How You Think and Feel About

Conflict

Negative Views of Conflict

Positive Views of Conflict

Insights from Metaphors

Metaphors Reflecting Danger

Page x

Listen and Learn from Metaphors

Narratives Frame Conflict

How Do You Perceive Specific Conflict?

Don’t Believe What You See—At First

Identify Your Filters

Gender Biases

Cultural Perspectives

Summary

Key Terms

Review Questions

Chapter 3 Interests and Goals

Types of Goals: TRIP

Topic Goals: What Do We Want?

Relational Goals: Who Are We to Each Other?

Identity, or Face-Saving, Goals: Who Am I in This

Interaction?

Process Goals: What Communication Process Will

Be Used?

The Overlapping Nature of TRIP Goals

Sales Team Meeting Gone Awry

Goals Change in Interaction

Prospective Goals

Transactive Goals

Retrospective Goals

Goal Clarity

Clarify Your Goals

Estimate the Other’s Goals

Collaborative Goals

Summary

Key Terms

Review Questions

Chapter 4 Power: The Structure of Conflict

Power Defined

Personal Orientations to Power

Power Denial

A Relational Theory of Power

Bases of Power

Resource Control

Interpersonal Linkages

Communication Skills

Expertise

Power in Distressed Systems

Page xi

Assessing Your Relational Power

Balancing Power Constructively

High Power

Low Power

Metacommunication

Summary

Key Terms

Review Questions

Chapter 5 Conflict Styles

The Nature of Styles

Assessing Your Styles

Will You Avoid or Engage?

Avoidance

Avoidance and Culture

The Avoid/Criticize Loop

Avoidant Communication Strategies

Dominating

Threats

Destructive Domination

Verbal Aggressiveness and Verbal Abuse

Compromise

Obliging

Integrating

Cautions About Styles

Beyond Styles: Violence

Patterns of Violence

Explanations for Violence

Interaction Dynamics

Flexibility Creates Constructive Conflict

Being Stuck

Are You Stuck?

Summary

Key Terms

Review Questions

Chapter 6 Emotions in Conflict

Introducing Emotion

You Can’t Ignore Emotions

Misconceptions of Emotion in Conflict

How Does Emotion Function in Conflict?

Page xii

A Model of Emotions

Core Concerns: Organizing Positive Emotions

Finding Feelings

Functions of Negative Emotions

Shame, Guilt, and Regret

Functions of Positive Emotions

The Mid-Range: Zone of Effectiveness

Mindfulness: Thinking About Feelings

Personal Responsibility for Emotional Transformation

Summary

Key Terms

Review Questions

Part TWO Special Applications

Chapter 7 Analyzing Conflicts

Macro-Level Analysis

Systems Theory

Complex Conflict Patterns

Micro-level Analysis of Conflict Systems

Interaction Rules

Microevents

Comprehensive Guides

Conflict Assessment Guide

Difficult Conversations Guide

Summary

Key Terms

Review Questions

Chapter 8 Bullying

What is Bullying?

Cyberbullying

Bullying in the Workplace

Sexual Assault and Harassment

Why Study Bullying?

The Characters of Bullying

Aftermath of Bullying

Page xiii

Personal Stories and Bullying Research

What is Autoethnography?

Self-affirming and Resonating Stories

Autoethnography and Bullying

Bullying is Communicative

Bullying is Emotional

Bullying is Relational

Bullying is Transformative

Summary

Key Terms

Review Questions

Chapter 9 Interpersonal Negotiation

Negotiation in Everyday Life

Negotiation and Culture

Constructive Argumentation: Test Ideas, Not People

Approaches to Negotiation

Competitive Negotiation

Assumptions

Communication Patterns in Competitive Negotiation

Disadvantages of Competitive Negotiation

Integrative Negotiation

Assumptions

Seven Elements of Principled Negotiation

What Makes Implementing the Core Concerns So

Difficult?

Balancing Power

Concern for the Relationship: Self and Other

Coaching for Integrative Negotiators: Putting It into

Practice

Disadvantages of Integrative Bargaining

The Language of Integration

Competitive and Integrative Phases

Summary

Key Terms

Review Questions

Chapter 10 Reconciliation and Forgiveness

Overview of Reconciliation and Forgiveness

Why Reconciliation and Forgiveness?

Layers of Communication

Reconciliation and Forgiveness as a Moral Orientation to

Conflict

Page xiv

Reconciliation: A Word for Many Feelings

Steps on the Path to Reconciliation

Forgiveness: A Most Powerful Act

Anthropological Foundations for Forgiveness

Interpersonal Forgiveness

Apology

Barriers to Forgiveness

Resentment

Truth

Forgiveness as Dialogic Communication

Seeking Additional Venues for Reconciliation and

Forgiveness

Third-Party Formats for Achieving Reconciliation and

Forgiveness

Advantages of Using Skilled Third Parties

Formal Intervention

The Intervention Continuum

Mediation

Advantages of Mediation

Limitations to Mediation

Mediation Settings

Mediation: Agreement or Transformation?

Culture

Conclusion

Summary

Key Terms

Review Questions

References

Name Index

Subject Index

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