Management Information Systems: Managing the Digital Firm 17th Edition PDF by Jane Laudon and Kenneth C. Laudon

By

Management Information Systems: Managing the Digital Firm, Seventeenth Edition

by Jane Laudon and Kenneth C. Laudon

Management information systems managing the digital firm

CONTENTS

PART ONE Organizations, Management, and the Networked

Enterprise 33

Chapter 1 Information Systems in Global Business Today 34

Opening Case: Smart Stores Reinvent the Retail Space 35

1-1 How are information systems transforming business, and why are they so

essential for running and managing a business today? 37

What’s New in Management Information Systems? 37 • Globalization

Challenges and Opportunities: A Flattened World 39

Interactive Session | Organizations Will the Coronavirus Pandemic Make

Working from Home the New Normal? 40

The Emerging Digital Firm 42 • Strategic Business Objectives of Information Systems 43

1-2 What is an information system? How does it work? What are its

management, organization, and technology components? Why are

complementary assets essential for ensuring that information systems

provide genuine value for organizations? 46

What Is an Information System? 46 • Dimensions of Information

Systems 48

Interactive Session | Technology Digital Transformation of Healthcare at Singapore’s

Jurong Health Services 53

It Isn’t Just Technology: A Business Perspective on Information

Systems 54 • Complementary Assets: Organizational Capital and the

Right Business Model 55

1-3 What academic disciplines are used to study information systems,

and how does each contribute to an understanding of information systems? 58

Technical Approach 58 • Behavioral Approach 58 • Approach of This Text:

Sociotechnical Systems 59

1-4 How will MIS help my career? 60

The Company 60 • Position Description 60 • Job Requirements 61 •

Interview Questions 61 • Author Tips 61

Review Summary 62 • Key Terms 63 • Review Questions 63 •

Discussion Questions 64

Hands-On MIS Projects 64

Collaboration and Teamwork Project 65

Case Study: Changes in the Financial Industry: Adyen and Fintech 66

References: 69

Chapter 2 Global E-business and Collaboration 70

Opening Case: Enterprise Social Networking Transforms Sharp Corporation

into a More Innovative Connected Organization 71

2-1 What are business processes? How are they related to information

systems? 73

Business Processes 73 • How Information Technology Improves Business

Processes 75

2-2 How do systems serve the different management groups in a business,

and how do systems that link the enterprise improve organizational

performance? 76

Systems for Different Management Groups 76 • Systems for Linking the

Enterprise 81 • E-business, E-commerce, and E-government 84

Interactive Session | Organizations The City of Mississauga Goes Digital 85

2-3 Why are systems for collaboration and social business so important,

and what technologies do they use? 86

What Is Collaboration? 86 • What Is Social Business? 88 • Business

Benefits of Collaboration and Social Business 89 • Building a Collaborative

Culture and Business Processes 89 • Tools and Technologies for

Collaboration and Social Business 90

Interactive Session | Technology Higher Education Redefined: Virtual Education

at Ahlia University 92

2-4 What is the role of the information systems function in a business? 96

The Information Systems Department 96 • Organizing the Information

Systems Function 97

2-5 How will MIS help my career? 98

The Company 98 • Position Description 98 • Job Requirements 99 •

Interview Questions 99 • Author Tips 99

Review Summary 100 • Key Terms 101 • Review Questions 101 •

Discussion Questions 102

Hands-On MIS Projects 102

Collaboration and Teamwork Project 103

Case Study: Is Social Business Good Business? 104

References: 106

Chapter 3 Information Systems, Organizations, and Strategy 108

Opening Case: N26: A Bank Without Branches 109

3-1 Which features of organizations do managers need to know about to

build and use information systems successfully? 111

What Is an Organization? 111 • Features of Organizations 114

3-2 What is the impact of information systems on organizations? 118

Economic Impacts 118 • Organizational and Behavioral Impacts 120 •

The Internet and Organizations 122 • Implications for the Design and

Understanding of Information Systems 122

Contents 7

3-3 How do Porter’s competitive forces model, the value chain

model, synergies, core competencies, and network economics

help companies develop competitive strategies using information

systems? 123

Porter’s Competitive Forces Model 123 • Information System Strategies for

Dealing with Competitive Forces 125

Interactive Session | Organizations Shipping Wars 126

The Internet’s Impact on Competitive Advantage 129 • The Business Value

Chain Model 130

Interactive Session | Technology Singapore as a Smart Nation 131

Synergies, Core Competencies, and Network-Based

Strategies 135

3-4 What are the challenges posed by strategic information systems, and

how should they be addressed? 138

Sustaining Competitive Advantage 138 • Aligning IT with Business

Objectives 138

3-5 How will MIS help my career? 139

The Company 139 • Position Description 140 • Job Requirements 140 •

Interview Questions 140 • Author Tips 140

Review Summary 141 • Key Terms 142 • Review Questions 142 •

Discussion Questions 143

Hands-On MIS Projects 143

Collaboration and Teamwork Project 144

Case Study: Offline, Online, and Back: The Evolution of the UK Grocery

Market 145

References: 148

Chapter 4 Ethical and Social Issues in Information Systems 150

Opening Case: Your Smartphone: Big Brother’s Best Friend 151

4-1 What ethical, social, and political issues are raised by information

systems? 153

A Model for Thinking about Ethical, Social, and Political Issues 154 • Five

Moral Dimensions of the Information Age 156 • Key Technology Trends that

Raise Ethical Issues 156

4-2 What specific principles for conduct can be used to guide ethical

decisions? 159

Basic Concepts: Responsibility, Accountability, and Liability 159 •

Ethical Analysis 159 • Candidate Ethical Principles 160 •

Professional Codes of Conduct 161 • Some Real-World

Ethical Dilemmas 161

4-3 Why do contemporary information systems technology and the Internet

pose challenges to the protection of individual privacy and intellectual

property? 161

8 Contents

Information Rights: Privacy and Freedom in the Internet Age 162 • Property

Rights: Intellectual Property 168

4-4 How have information systems affected laws for establishing

accountability and liability and the quality of everyday life? 171

Computer-Related Liability Problems 172

Interactive Session | Management The Boeing 737 Max Crashes: What

Happened and Why? 173

System Quality: Data Quality and System Errors 175 • Quality of Life:

Equity, Access, and Boundaries 175 • Health Risks: RSI, CVS, and

Cognitive Decline 180

Interactive Session | Technology Do Smartphones Harm Children? Maybe,

Maybe Not 181

4-5 How will MIS help my career? 182

The Company 182 • Position Description 183 • Job Requirements 183 •

Interview Questions 183 • Author Tips 183

Review Summary 184 • Key Terms 184 • Review Questions 185 •

Discussion Questions 185

Hands-On MIS Projects 186

Collaboration and Teamwork Project 187

Case Study: Facebook Privacy: Your Life for Sale 188

References: 191

PART TWO Information Technology Infrastructure 193

Chapter 5 IT Infrastructure and Emerging Technologies 194

Opening Case: Southeast Asia’s Grab Leverages Information Technology to Enhance

Its Services 195

5-1 What is IT infrastructure, and what are the stages and drivers of IT

infrastructure evolution? 197

Defining IT Infrastructure 197 • Evolution of IT Infrastructure 199

Technology Drivers of Infrastructure Evolution 203

5-2 What are the components of IT infrastructure? 207

Computer Hardware Platforms 208 • Operating System Platforms 210 •

Enterprise Software Applications 210 • Data Management and

Storage 211 • Networking/Telecommunications Platforms 211 • Internet

Platforms 211 • Consulting and System Integration Services 212

5-3 What are the current trends in computer hardware platforms? 212

The Mobile Digital Platform 212 • Consumerization of IT and BYOD 212 •

Quantum Computing 213 • Virtualization 213 • Cloud Computing 214

Interactive Session | Organizations Glory Finds Solutions in the Cloud 216

Edge Computing 219 • Green Computing 219 • High-Performance and

Power-Saving Processors 220

5-4 What are the current computer software platforms and trends? 220

Contents 9

Linux and Open Source Software 220 • Software for the Web:

Java, JavaScript, HTML, and HTML5 221

Interactive Session | Technology Open Source Innovation: The New

Competitive Advantage 222

Web Services and Service-Oriented Architecture 224 • Software Outsourcing

and Cloud Services 225

5-5 What are the challenges of managing IT infrastructure and management

solutions? 228

Dealing with Platform and Infrastructure Change 228 • Management and

Governance 229 • Making Wise Infrastructure Investments 229

5-6 How will MIS help my career? 232

The Company 232 • Position Description 232 • Job

Requirements 232 • Interview Questions 233 • Author Tips 233

Review Summary 234 • Key Terms 235 • Review Questions 235 •

Discussion Questions 236 • Hands-On MIS Projects 236

Collaboration and Teamwork Project 237

Case Study: Project JEDI: A Cloud of Controversy 238

References: 240

Chapter 6 Foundations of Business Intelligence: Databases and

Information Management 242

Opening Case: Astro: Leveraging Data for Customer-Driven Service 243

6-1 What are the problems of managing data resources in a traditional file

environment? 245

File Organization Terms and Concepts 245 • Problems With the Traditional

File Environment 246

6-2 What are the major capabilities of database management systems

(DBMS), and why is a relational DBMS so powerful? 248

Database Management Systems 249 • Capabilities of Database Management

Systems 251 • Designing Databases 254 • Nonrelational Databases, Cloud

Databases, and Blockchain 256

Interactive Session | Technology New Cloud Database Tools Help Vodafone Fiji

Make Better Decisions 258

6-3 What are the principal tools and technologies for accessing information

from databases to improve business performance and decision

making? 260

The Challenge of Big Data 260

Interactive Session | Management Big Data Baseball 261

Business Intelligence Infrastructure 262 • Analytical Tools: Relationships,

Patterns, Trends 265 • Databases and the Web 268

6-4 Why are data governance and data quality assurance essential for

managing the firm’s data resources? 269

Assuring Data Quality 270

6-5 How will MIS help my career? 271

The Company 271 • Position Description 271 • Job Requirements 271 •

Interview Questions 272 • Author Tips 272

10 Contents

Review Summary 273 • Key Terms 274 • Review Questions 274 •

Discussion Questions 275

Hands-On MIS Projects 275

Collaboration and Teamwork Project 276

Case Study: Big Data in the Asia-Pacific Takes On the COVID-19 Pandemic 277

References: 279

Chapter 7 Telecommunications, the Internet, and Wireless

Technology 280

Opening Case: Alibaba: Redefining Traditional Retailing 281

7-1 What are the principal components of telecommunications networks

and key networking technologies? 283

Networking and Communication Trends 283 • What Is a Computer

Network? 284 • Key Digital Networking Technologies 286

7-2 What are the different types of networks? 288

Signals: Digital Versus Analog 288 • Types of Networks 289 •

Transmission Media and Transmission Speed 290

7-3 How do the Internet and Internet technology work, and how do they

support communication and e-business? 291

What Is the Internet? 291 • Internet Addressing and Architecture 292 •

Internet Services and Communication Tools 295

Interactive Session | Management Monitoring Employees on Networks:

Unethical or Good Business? 298

The Web 299

Interactive Session | Technology Talking Cars Make for Better Road

Safety 307

7-4 What are the principal technologies and standards for wireless

networking, communication, and Internet access? 308

Cellular Systems 308 • Wireless Computer Networks and Internet

Access 309 • RFID and Wireless Sensor Networks 312

7-5 How will MIS help my career? 314

The Company 314 • Position Description 314 • Job Requirements 315 •

Interview Questions 315 • Author Tips 315

Review Summary 316 • Key Terms 317 • Review Questions 317 •

Discussion Questions 318

Hands-On MIS Projects 318

Collaboration and Teamwork Project 319

Case Study: Google, Apple, and Facebook Battle for Your Internet

Experience 320

References: 323

Chapter 8 Securing Information Systems 324

Opening Case: Cyberattacks in the Asia-Pacific Target the Weakest Link:

People 325

Contents 11

8-1 Why are information systems vulnerable to destruction, error, and

abuse? 327

Why Systems are Vulnerable 327 • Malicious Software: Viruses, Worms, Trojan

Horses, and Spyware 330 • Hackers and Computer Crime 332 • Internal

Threats: Employees 336

Interactive Session | Technology Capital One: A Big Bank Heist from the

Cloud 337

Software Vulnerability 338

8-2 What is the business value of security and control? 339

Legal and Regulatory Requirements for Electronic Records

Management 340 • Electronic Evidence and Computer Forensics 341

8-3 What are the components of an organizational framework for security

and control? 341

Information Systems Controls 342 • Risk Assessment 343 • Security

Policy 343 • Disaster Recovery Planning and Business Continuity

Planning 345 • The Role of Auditing 345

8-4 What are the most important tools and technologies for safeguarding

information resources? 346

Identity Management and Authentication 346 • Firewalls, Intrusion

Detection Systems, and Anti-malware Software 348 • Securing Wireless

Networks 350 • Encryption and Public Key Infrastructure 350 •

Securing Transactions with Blockchain 352 • Ensuring System

Availability 352 • Achieving Digital Resiliency 353

Interactive Session | Management PayPal Ups Its Digital Resiliency 354

Security Issues for Cloud Computing and the Mobile Digital Platform 355 •

Ensuring Software Quality 357

8-5 How will MIS help my career? 357

The Company 357 • Position Description 358 • Job Requirements 358 •

Interview Questions 358 • Author Tips 358

Review Summary 359 • Key Terms 359 • Review Questions 360 •

Discussion Questions 361

Hands-On MIS Projects 361

Collaboration and Teamwork Project 362

Case Study: Bulgaria: A Whole Nation Hacked 363

References: 365

PART THREE Key System Applications for the Digital Age 367

Chapter 9 Achieving Operational Excellence and Customer Intimacy:

Enterprise Applications 368

Opening Case: Lenzing Sustainably Balances Supply and Demand 369

9-1 How do enterprise systems help businesses achieve operational

excellence? 371

12 Contents

What Are Enterprise Systems? 371 • Enterprise Software 372 • Business

Value of Enterprise Systems 373

9-2 How do supply chain management systems coordinate planning,

production, and logistics with suppliers? 374

The Supply Chain 374 • Information Systems and Supply Chain

Management 376 • Supply Chain Management Software 377 • Global

Supply Chains and the Internet 378 • Business Value of Supply Chain

Management Systems 380

9-3 How do customer relationship management systems help firms achieve

customer intimacy? 381

What Is Customer Relationship Management? 381 • Customer

Relationship Management Software 382 • Operational and Analytical

CRM 385 • Business Value of Customer Relationship Management

Systems 386

Interactive Session | Organizations CRM Helps Adidas Know Its Customers

One Shoe Buyer at a Time 387

9-4 What are the challenges that enterprise applications pose, and how are

enterprise applications taking advantage of new technologies? 388

Enterprise Application Challenges 388 • Next-Generation Enterprise

Applications 389

Interactive Session | Technology Versum’s ERP Transformation 391

9-5 How will MIS help my career? 392

The Company 392 • Position Description 393 • Job Requirements 393 •

Interview Questions 393 • Author Tips 393

Review Summary 394 • Key Terms 395 • Review Questions 395 •

Discussion Questions 395

Hands-On MIS Projects 396

Collaboration and Teamwork Project 397

Case Study: The Coronavirus Pandemic Disrupts Supply Chains Around the

World 398

References: 400

Chapter 10 E-commerce: Digital Markets, Digital Goods 402

Opening Case: E-commerce Comes to the Dashboard: The Battle for the “Fourth

Screen” 403

10-1 What are the unique features of e-commerce, digital markets, and digital

goods? 405

E-commerce Today 405 • The New E-commerce: Social, Mobile,

Local 406 • Why E-commerce is Different 409 • Key Concepts in

E-commerce: Digital Markets and Digital Goods in a Global Marketplace 411

10-2 What are the principal e-commerce business and revenue

models? 414

Types of E-commerce 415 • E-commerce Business Models 415 •

E-commerce Revenue Models 418

Interactive Session | Technology Deliveroo: Global Food Delivery App 419

10-3 How has e-commerce transformed marketing? 422

Contents 13

Behavioral Targeting 422 • Social E-commerce and Social Network

Marketing 426

Interactive Session | Management Engaging “Socially” with Customers 428

10-4 How has e-commerce affected business-to-business transactions? 429

Electronic Data Interchange (EDI) 430 • New Ways of B2B Buying and

Selling 431

10-5 What is the role of m-commerce in business, and what are the most

important m-commerce applications? 433

Location-Based Services and Applications 434 • Other Mobile Commerce

Services 434 • Mobile App Payment Systems 435

10-6 What issues must be addressed when building an e-commerce

presence? 436

Develop an E-commerce Presence Map 436 • Develop a Timeline:

Milestones 437

10-7 How will MIS help my career? 438

The Company 438 • Job Description 438 • Job Requirements 438 •

Interview Questions 438 • Author Tips 439

Review Summary 440 • Key Terms 441 • Review Questions 441 •

Discussion Questions 442

Hands-On MIS Projects 442

Collaboration and Teamwork Project 443

Case Study: An iDEAL Solution to the Single Online EU Market 444

References: 447

Chapter 11 Managing Knowledge and Artificial Intelligence 448

Opening Case: Artificial Intelligence Beats Radiologists in Reading

Mammograms 449

11-1 What is the role of knowledge management systems in business? 451

Important Dimensions of Knowledge 451 • The Knowledge Management

Value Chain 453 • Types of Knowledge Management Systems 455

11-2 What are artificial intelligence (AI) and machine learning? How do

businesses use AI? 456

Evolution of AI 457 • Major Types of AI 457 • Expert Systems 458 •

Machine Learning 459 • Neural Networks 461

Interactive Session | Technology Do You Know Who Is Using Your Face? 463

Genetic Algorithms 466 • Natural Language Processing, Computer Vision

Systems, and Robotics 467 • Intelligent Agents 468

Interactive Session | Organizations Will AI Kill Jobs? 469

11-3 What types of systems are used for enterprise-wide knowledge

management, and how do they provide value for businesses? 471

Enterprise Content Management Systems 472 • Locating and Sharing

Expertise 473 • Learning Management Systems 473

11-4 What are the major types of knowledge work systems, and how do they

provide value for firms? 474

Knowledge Workers and Knowledge Work 474 • Requirements of Knowledge

Work Systems 474 • Examples of Knowledge Work Systems 474

14 Contents

11-5 How will MIS help my career? 476

The Company 476 • Position Description 476 • Job Requirements 477 •

Interview Questions 477 • Author Tips 477

Review Summary 478 • Key Terms 479 • Review Questions 479 •

Discussion Questions 480

Hands-On MIS Projects 480

Collaboration and Teamwork Project 481

Case Study: Are Self-Driving Cars Ready for the Road? 482

References: 485

Chapter 12 Enhancing Decision Making 486

Opening Case: Eastspring: Targeted Enterprise System Building 487

12-1 What are the different types of decisions, and how does the

decision-making process work? 489

Business Value of Improved Decision Making 489 • Types of

Decisions 490 • The Decision-Making Process 491

12-2 How do information systems support the activities of managers and

management decision making? 492

Managerial Roles 493 • Real-World Decision Making 494 • High-Velocity

Automated Decision Making 495

12-3 How do business intelligence and business analytics support decision

making? 496

What Is Business Intelligence? 496 • The Business Intelligence

Environment 496 • Business Intelligence and Analytics Capabilities 498

Interactive Session | Organizations Predictive Maintenance in the Oil and Gas

Industry 501

Interactive Session | Management GIS Help Land O’Lakes Manage Assets

Strategically 504

12-4 How do different decision-making constituencies in an organization use

business intelligence? 505

Decision Support for Operational and Middle Management 505 • Decision

Support for Senior Management: Balanced Scorecard and Enterprise

Performance Management Methods 508

12-5 How will MIS help my career? 510

The Company 510 • Position Description 510 • Job Requirements 510 •

Interview Questions 510 • Author Tips 511

Review Summary 512 • Key Terms 512 • Review Questions 513 •

Discussion Questions 513

Hands-On MIS Projects 513

Collaboration and Teamwork Project 514

Case Study: Should an Algorithm Make Our Decisions? 515

References: 517

Contents 15

PART FOUR Building and Managing Systems 519

Chapter 13 Building Information Systems 520

Opening Case: Vinci Energies Builds a New Mobile Employee Time Sheet App 521

13-1 How does building new systems produce organizational change? 523

Systems Development and Organizational Change 523

Interactive Session | Organizations Business Process Redesign at DP

World 525

Business Process Redesign 526

13-2 What are the core activities in the systems development process? 529

Systems Analysis 530 • Systems Design 531 • Completing the Systems Development

Process 532

13-3 What are the principal methodologies for modeling and designing

systems? 535

Structured Methodologies 535 • Object-Oriented Development 537

13-4 What are alternative methods for building information systems? 538

Traditional Systems Life Cycle 539 • Prototyping 540 • Application

Software Packages, Software Services, and Outsourcing 541

13-5 What are new approaches for system building in the digital

firm era? 544

Rapid Application Development (RAD), Agile Development, Automated Software

Testing, and DevOps 544

Interactive Session | Technology McAfee Turns to Automated Software

Testing 546

Mobile Application Development: Designing for a Multiscreen World 547

13-6 How will MIS help my career? 548

The Company 548 • Position Description 548 • Job Requirements 549 •

Interview Questions 549 • Author Tips 549

Review Summary 550 • Key Terms 551 • Review Questions 551 •

Discussion Questions 552

Hands-On MIS Projects 552

Collaboration and Teamwork Project 554

Case Study: Pick n Pay’s Cloud Migration to Enhance Business Intelligence 555

References: 557

Chapter 14 Making the Business Case for Information Systems and

Managing Projects 558

Opening Case: Al-Asasyah Implements a Modern ERP Solution 559

14-1 How should managers build a business case for the acquisition and

development of new information systems? 561

The Information Systems Plan 562 • Portfolio Analysis 564 • Scoring

Models 565 • Determining Solution Costs and Benefits 566

14-2 What are the objectives of project management, and why is it so

essential in developing information systems? 568

16 Contents

Runaway Projects and System Failure 568 • Project Management

Objectives 569

14-3 What are the principal risk factors in information systems

projects? 570

Dimensions of Project Risk 570 • Change Management and the Concept of

Implementation 571

14-4 How can project risks be managed? 573

Managing Technical Complexity 574 • Formal Planning and Control

Tools 574 • Increasing User Involvement and Overcoming User

Resistance 576 • Designing for the Organization 577

Interactive Session | Management Sauder Woodworking Gets ERP

Implementation Right 578

Project Management Software Tools 579

Interactive Session | Technology Arup Moves Project Management to the

Cloud 580

14-5 How will MIS help my career? 581

The Company 581 • Position Description 581 • Job

Requirements 582 • Interview Questions 582 • Author Tips 582

Review Summary 583 • Key Terms 583 • Review Questions 584 •

Discussion Questions 584

Hands-On MIS Projects 584

Collaboration and Teamwork Project 585

Case Study: Pennsylvania’s Unemployment Compensation Modernization

System: Unfinished Business 586

References: 588

Chapter 15 Managing Global Systems 590

Opening Case: The Bel Group: Laughing All the Way to Success 591

15-1 What major factors are driving the internationalization of

business? 593

Developing an International Information Systems Architecture 594 • The

Global Environment: Business Drivers and Challenges 595

Interactive Session | Management Rethinking Global Supply Chains 597

State of the Art 599

15-2 What are the alternative strategies for developing global businesses? 600

Global Strategies and Business Organization 600 • Global Systems to

Fit the Strategy 601 • Reorganizing the Business 602

15-3 What are the challenges posed by global information systems and

management solutions for these challenges? 603

A Typical Scenario: Disorganization on a Global Scale 603 • Global Systems

Strategy 604 • The Management Solution: Implementation 606

15-4 What are the issues and technical alternatives to be considered when

developing international information systems? 607

Computing Platforms and Systems Integration 608 • Connectivity 608

Contents 17

Interactive Session | Organizations Digital Nationalism 610

Software Localization 611

15-5 How will MIS help my career? 612

The Company 612 • Position Description 612 • Job Requirements 612 •

Interview Questions 613 • Author Tips 613

Review Summary 614 • Key Terms 614 • Review Questions 615 •

Discussion Questions 615

Hands-On MIS Projects 615

Collaboration and Teamwork Project 616

Case Study: Souq.com: Amazon’s Entry into the Middle East 617

References: 619

Glossary 622

Indexes 634

This book is US$10
To get free sample pages OR Buy this book


Share this Book!

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.