Operations Management in the Supply Chain: Decisions and Cases, 8th Edition PDF by Roger G Schroeder and Susan Meyer Goldstein

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Operations Management in the Supply Chain: Decisions and Cases, Eighth Edition

By Roger G. Schroeder and Susan Meyer Goldstein

Operations Management in the Supply Chain, 8th Edition

Contents:

About the Authors iv

Preface v

Part One

Introduction 1

Chapter 1

Introduction to Operations 2

1.1 Definition of Operations and Supply Chain Management 3

1.2 The Role of Operations and Supply Chain Management 4

1.3 Why Study Operations and Supply Chain Management? 6

1.4 Decisions at Pizza U.S.A. 9

1.5 Operations Decisions in the Supply Chain—A Framework 10

1.6 Cross-Functional Decision Making 12

1.7 Operations as a Process 13

1.8 Trends in Operations and Supply Chain Mangement 15

Sustainability 15

Services 15

Digital Technologies 16

Integration of Decisions Internally and Externally 16

Globalization of Operations and the Supply Chain 17

1.9 Key Points and Terms 17

Learning Enrichment 18

Discussion Questions 18

Chapter 2

Operations and Supply Chain Strategy 20

2.1 Operations Strategy Model 22

Corporate and Business Strategy 23

Operations Mission 24

Operations Objectives 24

Strategic Decisions 25

Distinctive Competence 26

2.2 Competing with Operations Objectives 27

2.3 Cross-Functional Strategic Decisions 28

2.4 Global Operations and Supply Chains 30

2.5 Supply Chain Strategy 31

2.6 Environment and Sustainable Operations 33

2.7 Key Points and Terms 34

Learning Enrichment 35

Discussion Questions 36

Chapter 3

Product Design 37

3.1 Strategies for New Product Introduction 38

3.2 New Product Development Process 39

Concept Development 40

Product Design 40

Pilot Production/ Testing 41

3.3 Cross-Functional Product Design 42

3.4 Supply Chain Collaboration 43

3.5 Quality Function Deployment 45

Customer Attributes 46

Engineering Characteristics 46

3.6 Modular Design 48

3.7 Key Points and Terms 49

Learning Enrichment 50

Discussion Questions 50

Part Two

Process Design 53

Chapter 4

Process Selection 54

4.1 Product-Flow Characteristics 55

4.2 Approaches to Order Fulfillment 60

4.3 Process Selection Decisions 63

4.4 Product-Process Strategy 64

4.5 Focused Operations 66

4.6 Mass Customization 67

4.7 3D Printing and Additive Manufacturing 69

4.8 Environmental Concerns 70

4.9 Cross-Functional Decision Making 71

4.10 Key Points and Terms 72

Learning Enrichment 74

Discussion Questions 74

Chapter 5

Service Process Design 76

5.1 Defining Service 78

5.2 Service-Product Bundle 79

5.3 Service Delivery System Matrix 80

5.4 Customer Contact 83

5.5 Service Recovery and Guarantees 86

5.6 Technology for Services 87

Artificial Intelligence 88

5.7 Globalization of Services 90

5.8 Service Profitability and Employees 92

5.9 Key Points and Terms 94

Learning Enrichment 95

Discussion Questions 96

Chapte 6

Process-Flow Analysis 97

6.1 Process Thinking 98

6.2 The Process View of Business 99

6.3 Process Flowcharting 100

6.4 Process-Flow Analysis as Asking Questions 104

6.5 Process Analytics 106

6.6 Analyzing Process Flows at Pizza U.S.A. 108

6.7 Process Redesign 110

6.8 Key Points and Terms 112

Learning Enrichment 113

Solved Problems 113

Discussion Questions 115

Problems 115

Chapter 7

Lean Thinking and Lean Systems 118

7.1 Evolution of Lean 119

7.2 Lean Tenets 120

Create Value 120

Value Stream 121

Ensure Flow 122

Customer Pull 123

Strive for Perfection 124

7.3 Ensure Flow 126

Stabilize Master Schedule 127

Reducing Setup Time and Lot Sizes 127

Changing Layout and Maintenance 129

Cross-Training and Engaging Workers 130

7.4 Customer Pull 130

7.5 Changing Relationships with Suppliers 133

7.6 Implementation of Lean 135

7.7 Key Points and Terms 137

Learning Enrichment 138

Solved Problems 138

Discussion Questions 139

Problems 140

Part Three

Quality 141

Chapter 8

Managing Quality 142

8.1 Quality as Customer Requirements 143

8.2 Product Quality 144

8.3 Service Quality 146

8.4 Quality Planning, Control, and Improvement 146

8.5 Mistake-Proofing 149

8.6 Ensuring Quality in the Supply Chain 150

8.7 Quality, Cost of Quality, and Financial Performance 151

8.8 Quality Pioneers 154

  1. Edwards Deming 154

Joseph Juran 154

8.9 ISO 9000 Standards 156

8.10 Malcolm Baldrige Award 158

8.11 Why Some Quality Improvement Efforts Fail 160

8.12 Key Points and Terms 161

Learning Enrichment 162

Discussion Questions 162

Chapter 9

Quality Control and Improvement 163

9.1 Design of Quality Control Systems 164

9.2 Process Quality Control 167

9.3 Attribute Control Chart 169

9.4 Variables Control Chart 170

9.5 Using Control Charts 171

9.6 Process Capability 172

9.7 Continuous Improvement 174

9.8 Six Sigma 178

9.9 Lean and Six Sigma 180

9.10 Key Points and Terms 182

Learning Enrichment 183

Solved Problems 183

Discussion Questions 186

Problems 186

Part FOUR

Capacity and Scheduling 189

Chapter 10

Forecasting 190

10.1 Forecasting for Decision Making 192

10.2 Qualitative Forecasting Methods 193

10.3 Time Series Analytics 195

10.4 Moving Average 196

10.5 Exponential Smoothing 198

10.6 Forecast Accuracy 201

10.7 Advanced Time-Series Forecasting 203

10.8 Causal Forecasting Analytics 204

10.9 Selecting a Forecasting Method 206

Big Data 207

10.10 Collaborative Planning, Forecasting, and Replenishment 208

10.11 Key Points and Terms 209

Learning Enrichment 210

Solved Problems 210

Discussion Questions 212

Problems 213

Supplement: Advanced Methods 215

Chapter 11

Capacity Planning 220

11.1 Capacity Defined 221

11.2 Facilities Decisions 223

Amount of Capacity 224

Size of Facilities 225

Timing of Facility Decisions 226

Facility Location 226

Types of Facilities 227

11.3 Sales and Operations Planning 228

11.4 Cross-Functional Nature of S&OP 230

11.5 Planning Options 231

11.6 Basic Aggregate Planning Strategies 233

11.7 Aggregate Planning Costs 234

11.8 Aggregate Planning Example 235

11.9 Key Points and Terms 239

Learning Enrichment 240

Solved Problems 240

Discussion Questions 245

Problem 246

Chapter 12

Scheduling Operations 249

12.1 Batch Scheduling 250

12.2 Gantt Charts 251

12.3 Finite Capacity Scheduling 254

12.4 Theory of Constraints 256

12.5 Priority Dispatching Rules 258

12.6 Planning and Control Systems 260

12.7 Key Points and Terms 262

Learning Enrichment 263

Solved Problems 263

Discussion Questions 265

Problems 265

Chapter 13

Project Planning and Scheduling 267

13.1 Objectives and Trade-offs 268

13.2 Planning and Control in Projects 269

13.3 Scheduling Methods 272

13.4 Constant-Time Networks 273

13.5 CPM Method 279

13.6 Use of Project Management Concepts 281

13.7 Key Points and Terms 282

Learning Enrichment 283

Solved Problems 284

Discussion Questions 287

Problems 287

Part FIVE

Inventory 291

Chapter 14

Independent Demand Inventory 292

14.1 Definition of Inventory 293

14.2 Purpose of Inventories 295

14.3 Costs of Inventory 296

14.4 Independent versus Dependent Demand 297

14.5 Economic Order Quantity 298

14.6 Continuous Review System 302

14.7 Periodic Review System 306

14.8 Using P and Q Systems in Practice 309

14.9 Vendor Managed Inventory 311

14.10 ABC Classification of Inventory 312

14.11 Key Points and Terms 313

Learning Enrichment 314

Solved Problems 315

Discussion Questions 317

Problems 317

Supplement: Advanced Models 320

Chapter 15

Materials Requirements Planning and ERP 323

15.1 The MRP System 324

15.2 MRP versus Order-Point Systems 326

15.3 Parts Explosion: How an MRP System Works 327

15.4 MRP System Elements 332

Master Scheduling 332

Bill of Materials (BOM) 333

Inventory Records 333

Capacity Planning 334

Purchasing 334

Shop-Floor Control 334

15.5 Operating an MRP System 335

15.6 The Successful MRP System 336

15.7 Enterprise Resource Planning Systems 337

15.8 Key Points and Terms 340

Learning Enrichment 341

Solved Problem 341

Discussion Questions 343

Problems 344

Part SIX 347

Supply Chain Decisions 347

Chapter 16

Supply Chain Management 348

16.1 Supply Chain and Supply Chain Management 349

16.2 Measuring Supply Chain Performance 351

16.3 Supply Chain Dynamics—The Bullwhip Effect 355

16.4 Improving Supply Chain Performance 358

16.5 Supply Chain Structural Improvements 358

16.6 Supply Chain System Improvements 361

16.7 Technology and Supply Chain Management 362

E-commerce and Omni-channel Marketing 364

Blockchain Technology 364

16.8 Supply Chain Risk and Resilience 366

Analysis of Supply Chain Risk 367

16.9 Sustainability of the Supply Chain 369

16.10 Key Points and Terms 372

Learning Enrichment 374

Discussion Questions and Problems 374

Chapter 17

Sourcing 376

17.1 Importance of Sourcing 377

17.2 Sourcing Goals 378

17.3 Insource or Outsource? 378

Advantages of Outsourcing 379

Disadvantages of Outsourcing 380

Total Cost Analysis 381

17.4 Offshoring 382

Costs of Offshoring 382

Reshoring 383

17.5 Global Sourcing 384

17.6 Supply Base Optimization 385

Spend Analysis 385

Total Number of Suppliers 385

Single or Multiple Suppliers 386

17.7 The Purchasing Cycle 387

Internal User-Buyer Interface 387

Sourcing Make-Buy Decision 388

Find Suppliers 388

Supplier Selection 388

Supplier Relationship Management 389

17.8 Challenges Facing Purchasing 389

17.9 Key Points and Terms 391

Learning Enrichment 392

Solved Problems 393

Discussion Questions 394

Problems 394

Chapter 18

Global Logistics 397

18.1 Role of Logistics in Supply Chain Management 398

18.2 Transportation 400

Transportation Economics 400

Modes of Transportation 401

Selecting the Transportation Mode 404

18.3 Distribution Centers and Warehousing 405

18.4 Logistics Networks 408

Location 408

Number of Warehouses (Distribution Centers) 411

18.5 Global Logistics 412

18.6 Third-Party Logistics Providers 414

18.7 Logistics Strategy 416

18.8 Key Points and Terms 418

Learning Enrichment 419

Solved Problems 419

Discussion Questions 421

Problems 421

PART SEVEN

CASE STUDIES

Introduction 423

Operations Strategy at BYD of China, Electrifying the World’s

Automotive Market 424

Early Supplier Integration for John Deere Skid-Steer Loader 430

Process Design

Eastern Gear, Inc.: Job Shop 432

Sage Hill Inn Above Onion Creek: Focusing on Service Process and Quality 435

U.S. Stroller: Lean 439

The Westerville Physician Practice: Value Stream Mapping 445

Quality

Mayo Clinic and the Path to Quality 449

Toledo Custom Manufacturing: Quality Control 455

The Evolution of Lean Six Sigma at 3M, Inc. 457

Capacity and Scheduling

Best Homes, Inc.: Forecasting 463

Polaris Industries Inc.: Global Plant Location 465

Lawn King, Inc.: Sales and Operations Planning 470

Inventory

Consolidated Electric: Inventory Control 474

Southern Toro Distributor, Inc. 479

ToysPlus, Inc.: MRP 485

Supply Chain

Amazon Revolutionizes Supply Chain Management 489

Altimus Brands: Managing Procurement Risk 496

Murphy Warehouse Company: Sustainable Logistics 499

ShelterBox: A Decade of Disaster Relief 503

APPENDIXES

A Areas Under the Standard Normal Probability Distribution 507

B Random Number Table 508

INDEX 509

ACRONYMS 519

Online Technical Chapters

Technical Chapters available in the Instructor’s Resource Library in

Connect

Waiting Lines

Simulation

Transportation Method

Linear Programming

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