Operations and Supply Chain Management: The Core, 5th Edition PDF by F Robert Jacobs and Richard B Chase

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Operations and Supply Chain Management: The Core, Fifth Edition

By F. Robert Jacobs and Richard B. Chase

Operations and Supply Chain Management: The Core, Fifth Edition

Contents:

1 OPERATIONS AND SUPPLY CHAIN MANAGEMENT 2

Strategy, Processes, and Analytics 2

What Is Operations and Supply Chain Management? 4

Operations and Supply Chain Processes 6

Differences between Services and Goods 7

The Goods–Services Continuum 8

Product–Service Bundling 9

Efficiency, Effectiveness, and Value 9

How Does Wall Street Evaluate Efficiency? 10

Careers in Operations and Supply Chain Management 14

Chief Operating Officer 16

Historical Development of Operations and Supply Chain Management 16

Current Issues in Operations and Supply Chain Management 19

Concept Connections 19 Discussion

Questions 21 Objective Questions 21

Analytics Exercise: Comparing Companies Using Wall Street Efficiency Measures 23

Practice Exam 23

2 STRATEGY AND SUSTAINABILITY 24

Alphabet (Google) Operations Strategy 24

A Sustainable Operations and Supply Chain Strategy 25

What Is Operations and Supply Chain Strategy? 27

Competitive Dimensions 28

The Notion of Trade-Offs 30

Order Winners and Order Qualifiers: The Marketing– Operations Link 31

Strategies Are Implemented Using Operations and Supply Chain Activities—IKEA’s Strategy 31

Assessing the Risk Associated with Operations and Supply Chain Strategies 33

Risk Management Framework 34

Productivity Measurement 34

Concept Connections 37 Solved Problem 38

Discussion Questions 39 Objective Questions 39

Case: The Tao of Timbuk2 42

Practice Exam 43

3 FORECASTING 44

From Bean to Cup: Starbucks Global Supply Chain Challenge 44

Forecasting in Operations and Supply Chain Management 46

Quantitative Forecasting Models 47

Components of Demand 48

Time Series Analysis 49

Simple Moving Average 50

Weighted Moving Average 52

Exponential Smoothing 53

Exponential Smoothing with Trend 55

Linear Regression Analysis 57

Decomposition of a Time Series 61

Forecast Errors 64

Sources of Error 64

Measurement of Error 65

Causal Relationship Forecasting 68

Multiple Regression Analysis 69

Qualitative Techniques in Forecasting 70

Market Research 70

Panel Consensus 70

Historical Analogy 70

The Delphi Method 71

Web-Based Forecasting: Collaborative Planning,

Forecasting, and Replenishment (CPFR) 71

Concept Connections 73 Solved Problems 75

Discussion Questions 80 Objective Questions 81

Analytics Exercise: Forecasting Supply Chain Demand—Starbucks Corporation 89

Practice Exam 90

4 STRATEGIC CAPACITY MANAGEMENT 92

Tesla—Manufacturing Capacity for the Model 3 93

Capacity Management in Operations and Supply Chain Management 94

Capacity Planning Concepts 95

Economies and Diseconomies of Scale 95

Capacity Focus 96

Capacity Flexibility 96

Capacity Planning 97

Considerations in Changing Capacity 97

Determining Capacity Requirements 99

Using Decision Trees to Evaluate Capacity Alternatives 101

Planning Service Capacity 104

Capacity Planning in Services versus Manufacturing 104

Capacity Utilization and Service Quality 105

Concept Connections 106 Solved Problem 107

Discussion Questions 109 Objective Questions 109

Case: Shouldice Hospital—A Cut Above 111

Practice Exam 113

4A LEARNING CURVES 114

The Learning Curve 114

How Are Learning Curves Modeled? 116

Learning Curve Tables 119

Concept Connections 122 Solved Problems 122

Discussion Questions 123 Objective Questions 124

5 Projects 126

Can a 15-Story Hotel Be Built in Less Than a Week? 126

What Is Project Management? 127

Organizing the Project Team 129

Organizing Project Tasks 131

Managing Projects 132

Earned Value Management (EVM) 134

Network-Planning Models 138

Critical Path Method (CPM) 138

CPM with Three Activity Time Estimates 142

Time–Cost Models and Project Crashing 145

Project Management Information Systems 150

Concept Connections 151 Solved Problems 152

Discussion Questions 157 Objective Questions 157

Analytics Exercise: Product Design Project 164

Practice Exam 165

6 MANUFACTURING PROCESSES 166

Three-Dimensional Printing—The Technology

Could Be Used to Make Parts That Perform Better and Cost Less 166

Production Processes 167

Production Process Mapping and Little’s Law 170

How Production Processes Are Organized 173

Designing a Production System 175

Assembly-Line and Continuous Process Layouts 178

Assembly-Line Design 178

Splitting Tasks 182

Flexible and U-Shaped Line Layouts 182

Concept Connections 183 Solved Problems 185

Discussion Questions 189 Objective Questions 190

Advanced Problem 194

Analytics Exercise: Designing a Manufacturing Process 195

Practice Exam 197

6A BREAK-EVEN ANALYSIS 198

Solved Problems 199 Objective Questions 201

7 SERVICE PROCESSES 202

Amazon—A Retailer That Operates at a Different Level 202

The Nature of Services 203

An Operational Classification of Services 204

Designing Service Organizations 204

Structuring the Service Encounter: Service–System Design Matrix 205

Web Platform Businesses 206

Service Blueprinting and Fail-Safing 208

Economics of the Waiting Line Problem 210

The Practical View of Waiting Lines 210

The Queuing System 212

Waiting Lines and Servers 216

Waiting Line Models 219

Computer Simulation of Waiting Lines 224

Concept Connections 227 Solved Problems 229

Discussion Questions 230 Objective Questions 231

Analytics Exercise: Processing Customer Orders 235

Practice Exam 237

8 SALES AND OPERATIONS PLANNING 238

What Is Sales and Operations Planning? 240

Overview of Sales and Operations Planning Activities 240

The Aggregate Operations Plan 242

Production Planning Environment 243

Relevant Costs 245

Aggregate Planning Techniques 246

A Cut-and-Try Example: The JC Company 246

Yield Management 248

Operating Yield Management Systems 252

Concept Connections 253 Solved Problems 254

Discussion Questions 257 Objective Questions 257

Analytics Exercise: Developing an Aggregate Plan— Bradford Manufacturing 261

Practice Exam 263

9 MATERIAL REQUIREMENTS PLANNING 264

Inside the iPhone X 264

Understanding Material Requirements Planning 266

Where MRP Can Be Used 267

Master Production Scheduling 268

Time Fences 269

Material Requirements Planning System Structure 270

Demand for Products 270

Bill-of-Materials 271

Inventory Records 273

The MRP Computer Program 274

An Example Using MRP 275

Forecasting Demand 275

Developing a Master Production Schedule 276

Bill-of-Materials (Product Structure) 276

Inventory Records 277

Performing the MRP Calculations 277

Lot Sizing in MRP Systems 281

Lot-for-Lot 281

Economic Order Quantity 282

Least Total Cost 283

Least Unit Cost 283

Choosing the Best Lot Size 284

Concept Connections 285 Solved Problems 286

Discussion Questions 291 Objective Questions 292

Analytics Exercise: An MRP Explosion—Brunswick Motors 296

Practice Exam 297

10 QUALITY MANAGEMENT AND SIX SIGMA 298

Disney—An Obsession with Quality and Innovation 298

Total Quality Management 300

Quality Specifications and Quality Costs 301

ISO 9000 and ISO 14000 304

External Benchmarking for Quality Improvement 307

Six Sigma Quality 307

Six Sigma Methodology 308

Analytical Tools for Six Sigma 309

Statistical Quality Control 312

Understanding and Measuring Process Variation 314

Process Capability 315

Statistical Process Control Procedures 321

Process Control with Attribute Measurements: Using p-Charts 321

Process Control with Attribute Measurements: Using c-Charts 324

Process Control with Variable Measurements: Using X ¯ – and R-Charts 325

How to Construct X ¯ – and R-Charts 326

Acceptance Sampling 329

Design of a Single Sampling Plan for Attributes 329

Operating Characteristic Curves 331

Concept Connections 332 Solved Problems 335

Discussion Questions 338 Objective Questions 339

Analytics Exercise: Quality Management—Tesla 345

Practice Exam 346

11 INVENTORY MANAGEMENT 348

Amazon—The Master of Inventory Management 348

Understanding Inventory Management 350

Definition of Inventory 352

Purposes of Inventory 352

Inventory Costs 353

Independent versus Dependent Demand 354

Inventory Systems 355

A Single-Period Inventory Model 355

Multiperiod Inventory Systems 359

Fixed–Order Quantity Models 360

Establishing Safety Stock Levels 363

Fixed–Order Quantity Model with Safety Stock 364

Fixed–Time Period Models 368

Fixed–Time Period Model with Safety Stock 368

Inventory Turn Calculations 370

The Price-Break Model 371

Inventory Planning and Accuracy 373

ABC Classification 374

Inventory Accuracy and Cycle Counting 375

Concept Connections 377 Solved Problems 379

Discussion Questions 383 Objective Questions 383

Analytics Exercise: Inventory Management at Big10Sweaters.com 392

Practice Exam 395

12 LEAN SUPPLY CHAINS 396

Toyota—New Global Architecture 396

Lean Production 397

The Toyota Production System 399

Lean Supply Chains 400

Value Stream Mapping 402

Lean Supply Chain Design Principles 404

Lean Concepts 406

Lean Production Schedules 407

Lean Supply Chains 412

Lean Services 413

Concept Connections 415 Solved Problems 417

Discussion Questions 421 Objective Questions 421

Case: Quality Parts Company 423

Case: Value Stream Mapping 424

Case: Pro Fishing Boats—A Value Stream Mapping Exercise 426

Practice Exam 427

13 GLOBAL SOURCING AND PROCUREMENT 428

Boeing 787 Dreamliner—Assembled in South Carolina from Components Sourced from around the World 428

Strategic Sourcing 429

The Bullwhip Effect 431

Supply Chain Uncertainty Framework 432

Outsourcing 435

Logistics Outsourcing 436

Framework for Supplier Relationships 436

Green Sourcing 438

Total Cost of Ownership 441

Measuring Sourcing Performance 444

Concept Connections 446 Discussion

Questions 447 Objective Questions 448

Analytics Exercise: Global Sourcing Decisions— Grainger: Reengineering the China/U.S. Supply Chain 451

Practice Exam 453

14 LOCATION, LOGISTICS, AND DISTRIBUTION 454

FedEx—Speed Is Hidden in Its Logo 454

Logistics 455

Decisions Related to Logistics 456

Transportation Modes 457

Warehouse Design 458

Locating Logistics Facilities 458

Plant Location Methods 460

Locating Service Facilities 466

Concept Connections 469 Solved Problems 470

Discussion Questions 474 Objective Questions 475

Analytics Exercise: Distribution Center Location—Grainger: Reengineering the China/U.S. Supply Chain 478

Practice Exam 480

Appendices

A Linear Programming Using the Excel Solver 481

B Answers to Selected Objective Questions 504

C Present Value Table 506

D Negative Exponential Distribution: Values of e−X 507

E Areas of the Cumulative Standard Normal Distribution 508

NAME INDEX 509

SUBJECT INDEX 510

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