Business Ethics: Ethical Decision Making and Cases, 13th Edition PDF by O C Ferrell, John Fraedrich and Linda Ferrell

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Business Ethics: Ethical Decision Making and Cases, Thirteenth Edition

By O.C. Ferrell, John Fraedrich and Linda Ferrell

Business Ethics: Ethical Decision Making and Cases, Thirteenth Edition

Contents:

Part 1: An Overview of Business Ethics 1

Chapter 1: The Importance of Business Ethics 1

Chapter Objectives, 1 | Chapter Outline, 1

An Ethical Dilemma 2

Business Ethics Defined 4

Why Study Business Ethics? 5

A Crisis in Business Ethics, 5 • Specific Issues, 6 •

The Reasons for Studying Business Ethics, 7

The Development of Business Ethics 8

Before 1960: Ethics in Business, 8 • The 1960s: The

Rise of Social Issues in Business, 9 • The 1970s:

Business Ethics as an Emerging Field, 10 • The 1980s:

Business Ethics Reaches Maturity, 10 • The 1990s:

Institutionalization of Business Ethics, 11 • The 2000s:

Twenty-First Century Business Ethics, 11 • The 2010s:

New Challenges in Business Ethics, 12 • The 2020s and Beyond, 15

Developing Organizational and Global Ethical Cultures 16

The Benefits of Business Ethics 16

Ethics Contributes to Employee Commitment, 17 •

Ethics Contributes to Investor Loyalty, 18 • Ethics

Contributes to Customer Satisfaction, 18 • Ethics Contributes to Profits, 19

Our Framework For Studying Business Ethics 20

Summary 22

Important Terms for Review, 23 | Resolving Ethical

Business Challenges, 24 | Check Your EQ, 25

Chapter 2: Stakeholder Relationships, Social Responsibility, and Corporate Governance 26

Chapter Objectives, 26 | Chapter Outline, 26

An Ethical Dilemma 27

Stakeholders Define Ethical Issues in Business 28

Identifying Stakeholders, 30 • A Stakeholder Orientation, 31

Social Responsibility and Business Ethics 33

Issues in Social Responsibility 35

Social Responsibility and the Importance of a Stakeholder Orientation 37

Corporate Governance Provides Formalized Responsibility to Stakeholders 38

Views of Corporate Governance, 41 • The Role

of Boards of Directors, 42 • Greater Demands for

Accountability and Transparency, 43 • Executive Compensation, 43

Implementing a Stakeholder Perspective 45

Step 1: Assessing the Corporate Culture, 46 •

Step 2: Identifying Stakeholder Groups, 46 •

Step 3: Identifying Stakeholder Issues, 46 •

Step 4: Assessing Organizational Commitment to Stakeholders and Social Responsibility, 47

Step 5: Identifying Resources

and Determining Urgency, 47

Step 6: Gaining Stakeholder Feedback, 47

Contributions of a Stakeholder Perspective 48

Summary 48

Important Terms for Review, 50 | Resolving Ethical

Business Challenges, 51 | Check Your EQ, 52

Chapter 3: Sustainability: Social and Ethical Dimensions 53

Chapter Objectives, 53 | Chapter Outline, 53

An Ethical Dilemma 54

Defining Sustainability 55

How Sustainability Relates to Ethical Decision Making and

Social Responsibility 56

Global Environmental Issues 58

Atmospherics, 58 • Water, 61 • Land, 62

Environmental Legislation 66

Environmental Protection Agency (EPA), 67 •

Environmental Regulations, 67

Alternative Energy Sources 71

Wind Power, 71 • Geothermal Power, 71 • Solar Power,

72 • Nuclear Power, 72 • Biofuels, 72 • Hydropower, 73

Business Response to Sustainability Issues 73

Green Marketing, 74 • Greenwashing, 75

Strategic Implementation of Environmental Responsibility 76

Recycling Initiatives, 77 • Stakeholder Assessment, 77 •

Risk Analysis, 77 • The Strategic Environmental Audit, 78

Summary 79

Important Terms for Review, 81 | Resolving Ethical

Business Challenges, 82 | Check Your EQ, 83

Part 2: Ethical Issues and the Institutionalization of Business Ethics 84

Chapter 4: The Institutionalization of Business Ethics 84

Chapter Objectives, 84 | Chapter Outline, 84

An Ethical Dilemma 85

Managing Ethical Risk Through Mandated, Core, and Voluntary Practices 86

Mandated Requirements for Legal Compliance 88

Laws Regulating Competition, 90 • Laws Protecting

Consumers, 92 • Laws Promoting Equity and Safety, 94

The Sarbanes–Oxley (SOX) Act 95

Public Company Accounting Oversight Board, 96 •

Auditor and Analyst Independence, 97 • Whistle-Blower

Protection, 98 • Cost of Compliance, 98

Dodd–Frank Wall Street Reform and Consumer Protection Act 98

Financial Agencies Created by the

Dodd–Frank Act, 99 • Consumer Financial Protection

Bureau, 99 • Whistle-Blower Bounty Program, 99

Laws that Encourage Ethical Conduct 100

Federal Sentencing Guidelines for Organizations 101

Core or Best Practices 103

Voluntary Responsibilities, 103 • Cause-Related

Marketing, 104 • Strategic Philanthropy, 104 • Social

Entrepreneurship, 105

The Importance of Institutionalization in Business Ethics 105

Summary 106

Important Terms for Review, 107 | Resolving Ethical

Business Challenges, 108 | Check Your EQ, 109

Chapter 5: Emerging Business Ethics Issues 110

Chapter Objectives, 110 | Chapter Outline, 110

An Ethical Dilemma 111

Recognizing an Ethical Issue (Ethical Awareness) 112

Foundational Values for Identifying Ethical Issues 113

Integrity, 113 • Honesty, 114 • Fairness, 114

Emerging Ethical Issues and Dilemmas in Business 115

Misuse of Company Time and Resources, 115 • Abusive

or Intimidating Behavior, 116 • Lying, 118 • Conflicts of

Interest, 119 • Bribery, 119 • Corporate Intelligence, 120

Discrimination, 122 • Sexual Harassment, 123 • Fraud,

124 • Consumer Fraud, 126 • Financial Misconduct, 128 Insider Trading, 129

The Challenge of Determining an Ethical Issue in Business 130

Summary 131

Important Terms for Review, 132 | Resolving Ethical

Business Challenges, 133 | Check Your EQ, 134

Part 3: The Decision- Making Process 135

Chapter 6: Ethical Decision Making 135

Chapter Objectives, 135 | Chapter Outline, 135

An Ethical Dilemma 136

A Framework for Ethical Decision Making in Business 137

Ethical Issue Intensity, 137 • Individual Factors, 139 •

Organizational Factors, 141 • Opportunity, 144 • Business

Ethics Intentions, Behavior, and Evaluations, 146

Using the Ethical Decision-Making Model to Improve

Ethical Decisions 147

Normative Considerations in Ethical Decision Making 148

Institutions as the Foundation for Normative Values, 148

Implementing Principles and Core Values in Ethical

Business Decision Making, 151

Understanding Ethical Decision Making 153

Summary 154

Important Terms for Review, 155 | Resolving Ethical

Business Challenges, 156 | Check Your EQ, 157

Chapter 7: Individual Factors: Moral

Philosophies and Values 158

Chapter Objectives, 158 | Chapter Outline, 158

An Ethical Dilemma 159

Moral Philosophy Defined 160

Moral Philosophies 162

Instrumental and Intrinsic Goodness, 163 • Teleology, 164

Deontology, 166 • Relativist Perspective, 167 • Virtue

Ethics, 169 • Justice, 170

Applying Moral Philosophy to Ethical Decision Making 173

Cognitive Moral Development and Limitations 174

White-Collar Crime 176

Individual Factors in Business Ethics 179

Summary 180

Important Terms for Review, 181 |

Resolving Ethical Business Challenges, 182 |

Check Your EQ, 183

Chapter 8: Organizational Factors: The Role

of Ethical Culture and Relationships 184

Chapter Objectives, 184 | Chapter Outline, 184

An Ethical Dilemma 185

Defining Corporate Culture 186

The Role of Corporate Culture in Ethical Decision Making 188

Ethical Frameworks and Evaluations of Corporate

Culture, 188 • Ethics as a Component of Corporate

Culture, 190 • Compliance Versus Values-Based Ethical

Cultures, 192 • Differential Association, 193 • Whistle-Blowing, 193

Organizational Structure 197

Group Dimensions of Corporate Structure and Culture 199

Types of Groups, 200 • Group Norms, 201

Variation in Employee Conduct 202

Can People Control Their Actions Within a Corporate Culture? 203

Summary 204

Important Terms for Review, 205 |

Resolving Ethical Business Challenges, 206 |

Check Your EQ, 207

Part 4: Implementing Business Ethics in a Global Economy 208

Chapter 9: Developing and Implementing an Effective Ethics Program 208

Chapter Objectives, 208 | Chapter Outline, 208

An Ethical Dilemma 209

The Responsibility of the Corporation to Stakeholders 210

The Need For Organizational Ethics Programs 211

An Effective Ethics Program 213

An Ethics Program Can Help Avoid

Legal Problems, 213 • Values versus Compliance Programs, 215

Codes of Conduct 215

Ethics Officers 217

Ethics Training and Communication 218

Systems to Monitor and Enforce Ethical Standards 220

Continuous Improvement of an Ethics Program, 222 •

Common Mistakes in Designing and Implementing an Ethics Program, 222

The Ethics Audit 223

The Auditing Process, 224 • Informal Ethics Audits, 225 •

Integrity Measurement Frameworks, 227 • Implementing

Programs, Audits, and Measurements to Sustain an Ethical Culture, 230

Summary 230

Important Terms for Review, 232 | Resolving Ethical

Business Challenges, 233 | Check Your EQ, 234

Chapter 10: Global Business Ethics Issues 235

Chapter Objectives, 235 | Chapter Outline, 235

An Ethical Dilemma 236

Global Culture, Values, and Practices 237

Economic Foundations of Business Ethics 240

Economic Systems, 242

Multinational Corporations 245

Global Organizations to Support Responsible Business 247

United Nations Global Compact, 247 • Global Business

Organizations that Affect Ethical Behavior, 248

Global Ethics Issues 250

Bribery, 250 • Antitrust Activity, 254 • Internet

Security and Privacy, 255 • Human Rights, 257

Healthcare, 258 • Supply Chain, 259 • Labor

and Right to Work, 259 • Compensation, 260 • Consumerism, 261

The Importance of Ethical Decision Making in Global Business 262

Summary 264

Important Terms for Review, 265 |

Resolving Ethical Business Challenges, 266 |

Check Your EQ, 268

Chapter 11: Ethical Leadership 269

Chapter Objectives, 269 | Chapter Outline, 269

An Ethical Dilemma 270

Defining Ethical Leadership 271

Requirements for Ethical Leadership 273

Benefits of Ethical Leadership 276

Ethical Leadership and Organizational Culture 277

Power, 279 • Motivating Ethical Behavior, 282

Managing Ethical Business Conflicts 283

Conflict Management Styles, 283

Ethical Crisis Management and Recovery 286

Ethical Leaders Empower Employees 288

Ethical Leadership Communication 289

Ethical Leadership Communication Skills, 290

Leader–Follower Relationships 293

Ethics Programs and Communication, 293 • Power

Differences and Workplace Politics, 294 • Feedback, 295

Leadership Styles and Ethical Decisions 296

The RADAR Model 298

Summary 300

Important Terms for Review, 302 |

Resolving Ethical Business Challenges, 303 |

Check Your EQ, 304

Chapter 12: Technology: Ethics and

Social Responsibility Issues 305

Chapter Objectives, 305 | Chapter Outline, 305

An Ethical Dilemma 306

Defining Technology 307

Technology Ethics, 308 • Technologies to Watch, 309

Ethics Issues in Technology 314

Privacy, 315 • Intellectual Property, 317 •

Cybercrime, 318 • The Digital Divide, 320 •

Biotechnology, 320

Managing Ethics Issues in Technology 322

The Future of Technology Ethics 324

Summary 326

Important Terms for Review, 327 |

Resolving Ethical Business Challenges, 328 |

Check Your EQ, 329

Part 5: Cases 330

Case 1: From the Outside In: Corporate Social Responsibility at Patagonia 332

Case 2: Tesla Accelerates the Transition to Sustainable Energy 338

Case 3: An Apple a Day: Ethics at Apple Inc. 349

Case 4: TOMS Reinvents the One for One Movement 364

Case 5: CVS Smokes the Competition in Corporate Social Responsibility 374

Case 6: Bayer Rounds Up Monsanto 387

Case 7: Uber Collides with Controversy 398

Case 8: Herbalife Nutrition Achieves Success by Managing Risks 407

Case 9: Home Depot Works on Stakeholder Relationships 421

Case 10: Brewed to Perfection: New Belgium Brewing 431

Case 11: Google’s Search for Solutions to Privacy Issues 441

Case 12: Big-Box Retailer Walmart Makes Big Moves in Social Responsibility 457

Case 13: Volkswagen Cleans Up Reputation After Emissions Scandal 468

Case 14: Zappos Finds the Perfect Fit 475

Case 15: Starbucks Serves Up Its Social Responsibility Blend 484

Case 16: The Hershey Company’s Bittersweet Success 496

Case 17: Wells Fargo Banks on Recovery 508

Case 18: Whole Foods Market Refreshes Its Commitment to Stakeholders 516

Case 19: The NCAA Enforces Penalties in College Athletics 526

Case 20: Enron: Not Accounting for the Future 535

Endnotes 546

Glossary 576

Index 583

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