Human Resource Management: Strategy and Practice, 10th Edition by Alan Nankervis, Marian Baird, Jane Coffey and John Shields

By

Human Resource Management: Strategy and Practice, 10th Edition

By Alan Nankervis, Marian Baird, Jane Coffey and John Shields

Human Resource Management_ Strategy and Practice

CONTENTS

Guide to the text_ _______________________________________________xii

Guide to the online resources_ ____________________________________xvii

Preface and AHRI endorsement____________________________________ xix

About the authors, contributors and acknowledgements_ _______________xxii

PART 1 HRM IN CONTEXT 1

Chapter 1 Evolution of strategic human resource management_____________ 2

Introduction_ _______________________________________________________________ 3

Development and concepts of SHRM_ ___________________________________________ 6

SHRM, business strategies, perspectives and models_____________________________ 13

Strategic international human resource management_____________________________ 21

Critics of SHRM_ ___________________________________________________________ 24

SHRM: Roles, functions and ethical principles___________________________________ 27

SHRM – our model and this text_______________________________________________ 38

Summary_ ________________________________________________________ 41

Key terms_________________________________________________________ 41

Emerging issues___________________________________________________ 41

Ethical challenge: Coffee or tea? Nature and nurture: the

birth of Maya Australia______________________________________________ 42

Case study 1.1: Readify: developing graduate work-readiness skills__________ 44

Chapter 2 The context of strategic human resource management_________47

Introduction_ ______________________________________________________________ 48

The global economic context__________________________________________________ 49

The Australian economy_ ____________________________________________________ 53

Summary_ ________________________________________________________ 73

Key terms_________________________________________________________ 73

Emerging issues___________________________________________________ 73

Ethical challenge: Work hours and pay rates_____________________________ 74

Case study 2.1: HR director’s challenge: advancing women

to leadership positions_______________________________________________ 74

Chapter 3 Industrial relations: frameworks and practice_ _________________78

Introduction_ ______________________________________________________________ 79

Industrial relations and SHRM_ _______________________________________________ 81

The industrial relations framework in Australia__________________________________ 82

The state industrial relations systems_________________________________________ 103

Associated legislation______________________________________________________ 104

The Fair Work Act 2009: implications__________________________________________ 106

Summary_ _______________________________________________________ 115

Key terms________________________________________________________ 115

Emerging issues__________________________________________________ 115

Ethical challenge: Business needs vs compliance:

Woolworths’ cleaning contractors_ ___________________________________ 116

Case study 3.1: Working holiday woes_________________________________ 116

Chapter 4 Human resource planning in a changing environment__________ 121

Introduction_ _____________________________________________________________ 122

Human resource planning___________________________________________________ 123

The process of human resource planning_ _____________________________________ 130

Human resource information management systems_ ____________________________ 144

Formulating human resource plans___________________________________________ 155

Effective human resource planning_ __________________________________________ 156

Summary_ _______________________________________________________ 157

Key terms________________________________________________________ 157

Emerging issues__________________________________________________ 157

Ethical challenge: Deliveroo wins right not to give riders minimum

wage or holiday pay________________________________________________ 158

Case study 4.1: New Zealand customs service: workforce strategy__________ 159

PART 2 HRM STRATEGIES, SYSTEMS AND PROCESSES 163

Chapter 5 Work design challenges in a global environment_______________164

Introduction_ _____________________________________________________________ 165

Job analysis_ _____________________________________________________________ 166

Job design strategies_______________________________________________________ 183

Creativity and innovation____________________________________________________ 190

Diversity management______________________________________________________ 192

Summary_ _______________________________________________________ 193

Key terms________________________________________________________ 194

Emerging issues__________________________________________________ 194

Ethical challenge: Humanising technology or digitising humanity?__________ 195

Case study 5.1: The ties are off_______________________________________ 196

Case study 5.2: TK Ceramics: an Indonesian opportunity__________________ 196

Chapter 6 Talent attraction and selection_ ______________________________199

Introduction_ _____________________________________________________________ 200

The strategic perspective_ __________________________________________________ 201

Attracting talent from within_________________________________________________ 208

Attracting talent from outside the organisation__________________________________ 211

The selection process______________________________________________________ 220

Sources of information about job candidates____________________________________ 223

The employment interview_ _________________________________________________ 229

Employment tests_ ________________________________________________________ 240

Reaching a selection decision________________________________________________ 243

Summary_ _______________________________________________________ 246

Key terms________________________________________________________ 246

Emerging issues__________________________________________________ 247

Ethical challenge: The Facebook dilemma______________________________ 248

Case study 6.1: Coal India’s recruitment binge___________________________ 249

Case study 6.2: The creative spark____________________________________ 249

Chapter 7 Talent retention and development____________________________251

Introduction_ _____________________________________________________________ 252

The challenges of supply and demand_________________________________________ 254

Talent retention_ __________________________________________________________ 255

Induction and orientation____________________________________________________ 257

Learning and development programs_________________________________________ 262

Developing employees______________________________________________________ 268

Developing leaders_ _______________________________________________________ 272

Career management_ ______________________________________________________ 279

A strategic perspective to career development__________________________________ 280

Ethics and HRD___________________________________________________________ 286

Summary_ _______________________________________________________ 288

Key terms________________________________________________________ 289

Emerging issues__________________________________________________ 289

Ethical challenge: Is the concept of ‘best fit’ in employee selection

discriminatory?_ __________________________________________________ 290

Case study 7.1: The emerging talent crisis in India and China_______________ 291

Case study 7.2: Singapore’s got talent_ ________________________________ 292

Chapter 8 Management of performance________________________________ 294

Introduction_ _____________________________________________________________ 295

Debates and trends in the management of employee performance__________________ 296

Performance management as a continuous cycle________________________________ 300

Performance measurement methods_ ________________________________________ 304

Why performance management systems often fail_______________________________ 311

The end of PMS – or a new beginning?_________________________________________ 316

Requirements for system effectiveness________________________________________ 320

Performance feedback and feedforward_______________________________________ 326

Processes and practices for improving underperformance________________________ 330

Disciplinary action_________________________________________________________ 337

Summary_ _______________________________________________________ 343

Key terms________________________________________________________ 343

Emerging issues__________________________________________________ 344

Ethical challenge: Losing our way: how the cult of the KPI has

damaged our moral compass________________________________________ 345

Case study 8.1: Google’s ‘OKR’ system_________________________________ 347

Case study 8.2: Performance management resister gets job back_ _________ 347

Chapter 9 Strategic reward management______________________________ 352

Introduction_ _____________________________________________________________ 353

Total reward management_ _________________________________________________ 354

Managing base pay_________________________________________________________ 367

Employee benefit plans_____________________________________________________ 382

Performance-based rewards________________________________________________ 390

Rewarding executives_ _____________________________________________________ 410

Managing expatriate pay____________________________________________________ 417

Summary_ _______________________________________________________ 424

Key terms________________________________________________________ 425

Emerging issues__________________________________________________ 425

Ethical challenge: Putting the brakes on bosses’ bonus blow-outs__________ 427

Case study 9.1: Childcare equal pay claim rejected_______________________ 429

Case study 9.2: Bankwest Heroes’: an enterprise-wide recognition

program for a post-GFC world_______________________________________ 431

Chapter 10 Managing work health and safety_ __________________________ 438

Introduction_ _____________________________________________________________ 439

The extent of the problem___________________________________________________ 440

Perspectives of WHS in Australia_____________________________________________ 442

The harmonisation of WHS law in Australia_____________________________________ 450

Creating a safe, healthy and ethical work environment___________________________ 458

Managing WHS programs___________________________________________________ 471

Summary_ _______________________________________________________ 475

Key terms________________________________________________________ 475

Emerging issues__________________________________________________ 475

Ethical challenge: Foreseeable risks ignored before mine fire_ ____________ 476

Case study 10.1: Drug and alcohol testing must be reasonable_ ____________ 477

Chapter 11 Workplace negotiation processes____________________________ 480

Introduction_ _____________________________________________________________ 481

The nature of conflict_______________________________________________________ 482

Positive and negative aspects of workplace conflict______________________________ 483

Common alternative dispute resolution processes_______________________________ 486

Conflict management styles_________________________________________________ 496

Cross-cultural awareness in conflict management_ _____________________________ 499

Summary_ _______________________________________________________ 503

Key terms________________________________________________________ 503

Emerging issues__________________________________________________ 504

Ethical challenge: Ethical dilemmas in the Sarawak oil

and gas industry___________________________________________________ 505

Case study 11.1: Generation Me: implications for workplace

conflict management_______________________________________________ 506

Case study 11.2: New online tool makes it easier for

small businesses to find dispute resolution services_ ____________________ 507

PART 3 THE EFFECTIVENESS OF SHRM: TOWARDS THE FUTURE 509

Chapter 12 Evaluating SHRM: towards the future_________________________510

Introduction_ _____________________________________________________________ 511

SHRM evaluation: theory and practice_________________________________________ 514

HRM accounting___________________________________________________________ 517

Indicators of HRM performance______________________________________________ 518

HR program evaluation_____________________________________________________ 529

Corporate governance and corporate social responsibility_ _______________________ 531

The future of work_________________________________________________________ 533

The future of SHRM________________________________________________________ 538

Summary_ _______________________________________________________ 544

Key terms________________________________________________________ 544

Emerging issues__________________________________________________ 544

Ethical challenge: How chatbots could replace your HR department_________ 545

Case study 12.1: The carers__________________________________________ 546

Glossary_____________________________________________________ 549

Index_______________________________________________________ 560

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