Project Management Professional Exam Study Guide, Fourth Edition by Kim Heldman

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Project Management Professional Exam Study Guide, Fourth Edition
by Kim Heldman
Project Management Professional Exam Study Guide

Contents
Introduction xxiii
Assessment Test xxxii
Chapter 1 What Is a Project? 1
Is It a Project? 2
Projects versus Operations 3
Stakeholders 3
Project Characteristics 5
What Is Project Management? 6
Programs 7
Portfolios 7
Project Management Offices 8
Defining Skills Every Good Project Manager Needs 9
Communication Skills 10
Organizational and Planning Skills 10
Budgeting Skills 11
Conflict Management Skills 11
Negotiation and Influencing Skills 11
Leadership Skills 12
Team-Building and Motivating Skills 12
Understanding Organizational Structures 13
Functional Organizations 14
Projectized Organizations 17
Matrix Organizations 19
Understanding Project Life Cycles and Project
Management Processes 22
Project Phases and Project Life Cycles 23
Project Management Process Groups 24
Exploring the Project Management Knowledge Areas 31
Project Integration Management 32
Project Scope Management 33
Project Time Management 34
Project Cost Management 35
Project Quality Management 36
Project Human Resource Management 36
Project Communications Management 37
Project Risk Management 38
Project Procurement Management 39
Understanding How This Applies to Your Next Project 40
Summary 41
Exam Essentials 41
Key Terms 42
Review Questions 44
Answers to Review Questions 49
Chapter 2 Creating the Project Charter and Preliminary
Scope Statement 51
Understanding How Projects
Come About 52
Needs and Demands 53
Feasibility Studies 54
Kicking Off the Project Charter 56
Project Statement of Work 57
Enterprise Environmental Factors 58
Organizational Process Assets 59
Using Tools and Techniques for Charter Development 60
Selecting and Prioritizing Projects 60
Using Project Selection Methods 61
Project Management Methodology and
Information Systems 69
Expert Judgment 69
Formalizing and Publishing the Project Charter 70
Key Stakeholders 70
Pulling the Project Charter Together 72
Project Charter Sign-Off 73
Developing a Preliminary Project Scope Statement 74
Preliminary Scope Statement Inputs and Techniques 74
The Preliminary Scope Statement Document 75
Introducing the Kitchen Heaven Project Case Study 76
Understanding How This Applies to Your Next Project 80
Summary 81
Exam Essentials 82
Key Terms 83
Review Questions 84
Answers to Review Questions 89
Chapter 3 Developing the Project Scope Statement 91
Developing the Project Management Plan 92
Developing Inputs 93
Documenting the Project Management Plan 94
Scoping Out the Project 98
Understanding the Scope Planning Inputs 98
Using Scope Planning Tools and Techniques 99
Documenting the Scope Management Plan 100
Formulating Scope Definition 100
Product Analysis 101
Alternatives Identification 102
Stakeholder Analysis 102
Writing the Project Scope Statement 105
Understanding the Scope Statement Components 106
Approving and Publishing the Project Scope Statement 116
Updating the Project Scope Management Plan 116
Understanding How This Applies to Your Next Project 120
Summary 121
Exam Essentials 122
Key Terms 123
Review Questions 124
Answers to Review Questions 130
Chapter 4 Creating the WBS and Communicating the Plan 133
Creating the Work Breakdown Structure 134
Gathering the WBS Inputs 135
Decomposing the Deliverables 135
Constructing the WBS 137
Creating WBS Process Outputs 144
Communicating the Plan 146
Communications Planning Inputs 147
Tools and Techniques for Communications Planning 147
Communications Management Plan 150
Identifying Quality Standards 152
Quality Inputs 152
Tools and Techniques for Quality Planning 153
Quality Planning Outputs 159
Understanding How This Applies to Your Next Project 164
Summary 165
Exam Essentials 166
Key Terms 167
Review Questions 169
Answers to Review Questions 174
Chapter 5 Risk Planning 177
Planning for Risks 178
Planning Your Risk Management 179
Risk Management Planning Inputs 179
Tools and Techniques for Risk Management Planning 180
Creating the Risk Management Plan 182
Identifying Potential Risk 186
Risk Identification Inputs 187
Tools and Techniques for Risk Identification 188
Risk Identification Outputs 193
Analyzing Risks Using Qualitative Techniques 194
Qualitative Risk Analysis Inputs 195
Tools and Techniques for Qualitative Risk Analysis 195
Ranking Risks in the Risk Register 202
Quantifying Risk 202
Tools and Techniques for Quantitative Risk Analysis 203
Quantitative Risk Analysis Outputs 207
Developing a Risk Response Plan 208
Tools and Techniques for Risk Response Planning 209
Risk Response Planning Outputs 212
Understanding How This Applies to Your Next Project 217
Summary 218
Exam Essentials 218
Key Terms 219
Review Questions 221
Answers to Review Questions 226
Chapter 6 Resource Planning 229
Understanding Purchases and Acquisitions 230
Plan Purchases and Acquisitions Inputs 231
Tools and Techniques for Plan Purchases and Acquisitions 233
Plan Purchases and Acquisitions Outputs 236
Plan Contracting 238
Plan Contracting Outputs 239
Human Resource Planning 241
Human Resource Planning Inputs 242
Human Resource Planning Tools and Techniques 244
Human Resource Planning Outputs 246
Defining Activities 248
Activity Definition Process Inputs 249
Tools and Techniques for Defining Activities 249
Activity Definition Outputs 250
Understanding the Activity Sequencing Process 251
Activity Sequencing Tools and Techniques 251
Activity Sequencing Outputs 255
Understanding How This Applies to Your Next Project 258
Summary 259
Exam Essentials 260
Key Terms 261
Review Questions 263
Answers to Review Questions 268
Chapter 7 Creating the Project Schedule and Budget 271
Estimating Activity Resources 272
Activity Resource Estimating Inputs 273
Estimating Activities Tools and Techniques 273
Activity Resource Estimating Outputs 274
Estimating Activity Durations 275
Activity Duration Estimating Inputs 276
Activity Duration Estimating Tools and Techniques 276
Activity Duration Estimating Outputs 279
Developing the Project Schedule 279
Schedule Development Inputs 280
Schedule Development Tools and Techniques 281
Schedule Development Process Outputs 294
Estimating Costs 298
Cost Estimating Inputs 299
Cost Estimating Tools and Techniques 299
Cost Estimating Process Outputs 300
Establishing the Cost Budget Baseline 302
Cost Budgeting Inputs 302
Cost Budgeting Tools and Techniques 303
Cost Budgeting Process Outputs 303
Bringing It All Together 306
Understanding How This Applies to Your Next Project 312
Summary 313
Exam Essentials 314
Key Terms 315
Review Questions 317
Answers to Review Questions 323
Chapter 8 Developing the Project Team 325
Executing the Project Plan 326
Executing Inputs 328
Tools and Techniques of Direct and Manage
Project Execution 329
Outputs of Direct and Manage Project Execution 330
Acquiring the Project Team 333
Tools and Techniques of Acquire Project Team 334
Outputs of Acquire Project Team 335
Developing the Project Team 336
Tools and Techniques of Develop Project Team 337
Outputs of Develop Project Team 349
Distributing Project Information 349
Tools and Techniques of Information Distribution 350
Outputs of Information Distribution 356
Understanding How This Applies to Your Next Project 359
Summary 360
Exam Essentials 361
Key Terms 362
Review Questions 363
Answers to Review Questions 368
Chapter 9 Measuring and Controlling Project Performance 371
Requesting Seller Responses 372
Requesting Seller Responses Tools and Techniques 373
Request Seller Responses Outputs 374
Selecting Sellers 374
Evaluation Criteria 375
Tools and Techniques of Select Sellers 376
Weighting Systems 376
Independent Estimates 377
Screening Systems 377
Contract Negotiation 377
Seller Rating Systems 377
Expert Judgment 378
Proposal Evaluation Techniques 378
Select Sellers Outputs 380
Elements of a Contract 380
Contract Life Cycles 380
Contract Management Plan 382
Laying Out Quality Assurance Procedures 382
Inputs to Perform Quality Assurance 382
Perform Quality Assurance Tools and Techniques 383
Perform Quality Assurance Outputs 384
Monitoring and Controlling Project Work 385
Monitor and Control Project Work Inputs 386
Tools and Techniques of Monitor
and Control Project Work 386
Monitor and Control Project Work Outputs 386
Administering the Contract 387
Contracting Inputs 388
Administering Contracts Tools and Techniques 389
Managing Contract Outputs 392
Managing Project Teams 394
Tools and Techniques for Managing Teams 395
Managing Project Team Outputs 397
Managing Stakeholders 397
Establishing Performance Measurements 398
Performance Reporting Inputs 398
Performance Reporting Tools and Techniques 399
Performance Reporting Outputs 401
Understanding How This Applies to Your Next Project 403
Summary 404
Exam Essentials 405
Key Terms 406
Review Questions 408
Answers to Review Questions 414
Chapter 10 Monitoring and Controlling Change 417
Managing Integrated Change Control 418
How Change Occurs 419
Change Control Concerns 420
Configuration Management 421
Change Control System 421
Integrated Change Control Inputs 424
Integrated Change Control Tools and Techniques 425
Integrated Change Control Outputs 425
Managing Cost Changes 426
Cost Control Inputs 426
Cost Control Tools and Techniques 426
Cost Control Outputs 435
Monitoring and Controlling Schedule Changes 437
Schedule Control Inputs 437
Schedule and Control Tools and Techniques 437
Schedule Control Outputs 439
Monitoring and Controlling Risk 440
Risk Monitoring and Control Inputs 441
Risk Monitoring and Control Tools and Techniques 441
Risk Monitoring and Control Outputs 442
Understanding How This Applies to Your Next Project 446
Summary 447
Exam Essentials 448
Key Terms 449
Review Questions 450
Answers to Review Questions 454
Chapter 11 Controlling Work Results and Closing
Out the Project 457
Utilizing Perform Quality
Control Techniques 458
Perform Quality Control Inputs 459
Perform Quality Control Tools and Techniques 459
Perform Quality Control Outputs 466
Verifying Project Scope 468
Controlling Scope Changes 469
Scope Control Inputs 469
Scope Control Tools and Techniques 470
Scope Control Outputs 470
Formulating Project Closeout 471
Characteristics of Closing 472
Project Endings 472
Closing Out the Project 475
Close Project Inputs 476
Close Project Tools and Techniques 476
Close Project Outputs 477
Closing Out the Contract 480
Contract Closure Inputs 481
Contract Closure Tools and Techniques 481
Contract Closure Outputs 482
Releasing Project Team Members 483
Celebrate! 485
Understanding How This Applies to Your Next Project 486
Summary 487
Exam Essentials 488
Key Terms 489
Review Questions 490
Answers to Review Questions 495
Chapter 12 Applying Professional Responsibility 497
Ensuring Integrity 498
Personal Integrity 499
Conflict of Interest 499
Professional Demeanor 501
Applying Professional Knowledge 503
Project Management Knowledge 503
Truthful Reporting 505
Laws and Regulations Compliance 506
Confidential Information 506
Balancing Stakeholders’ Interests 508
Competing Needs 508
Dealing with Issues and Problems 508
Balancing Constraints 509
Respecting Differences in Diverse Cultures 510
Global Competition 511
Culture Shock 511
Respecting Your Neighbors 512
Training 512
Perceiving Experiences 512
Understanding How This Applies to Your Next Project 514
Summary 515
Exam Essentials 516
Key Terms 516
Review Questions 517
Answers to Review Questions 523
Appendix
Process Inputs and Outputs 525
Initiating Processes 526
Planning Processes 527
Executing Processes 538
Monitoring and Controlling Processes 541
Closing Processes 549
Glossary 551
Index 581


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