Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society, 9th Edition PDF by Allen E. Ivey, Mary Bradford Ivey, and Carlos P. Zalaquett

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Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society, Ninth Edition

By Allen E. Ivey, Mary Bradford Ivey, and Carlos P. Zalaquett

Intentional Interviewing and Counseling

CONTENTS

List of Boxes xi

Preface xiii

SECTION I

The Foundations of Counseling and Psychotherapy 1

CHAPTER 1 Intentional Interviewing, Counseling, and Psychotherapy 3

Introduction: Interviewing, Counseling, and Psychotherapy 4

Cultural Intentionality: _e Flexible, Aware, and Skilled Counselor 8

Resilience and Self-Actualization 10

Microskills Hierarchy: _e Listening and Action Skills of the Helping Process 11

Neuroscience and Neurobiology: Implications of Cutting-Edge Science for the Future

of Counseling and Psychotherapy 16

Office, Community, Phone, and Internet: Where Do We Meet Clients? 19

Your Natural Helping Style: Establishing Your Baseline 20

Key Points: Art of Applying and Taking Action As You Work _rough _is Book 23

Portfolio of Competencies and Personal Reflection 25

CHAPTER 2 Ethics, Multicultural Competence, Neuroscience, and Positive

Psychology/Resilience 27

Introduction: Ethics and the Counseling and Psychotherapy Process 28

Awareness, Knowledge, and Skills of Ethics, Multicultural Competence, Positive Psychology,

and  erapeutic Lifestyle Changes 30

Awareness, Knowledge, Skills, and Action for Multicultural Competence 38

Positive Psychology and  erapeutic Lifestyle Changes: Building Client Resilience 43

Action: Key Points and Practice of Ethics, Multicultural Competence, Positive Psychology,

and  erapeutic Lifestyle Changes 51

Practice and Feedback: Individual, Group, and Microsupervision 53

Portfolio of Competencies and Personal Reflection 54

CHAPTER 3 Attending and Empathy Skills 56

Introduction: Attending Behavior: _e Foundational Skill of Listening 57

Awareness, Knowledge, and Skills of Attending Behavior and Empathy Skills 58

Empathy: Awareness, Knowledge, and Skills 66

Neuroscience and Empathy 68

Observe: Attending Behavior and Empathy in Action 70

Attending and Empathy in Challenging Situations 73

* Samurai Effect, Magic, and the Importance of Practice to Mastery 74

Action: Key Points and Practice of Attending Behavior and Empathy Skills 76

Practice and Feedback: Individual, Group, and Microsupervision 77

Portfolio of Competencies and Personal Reflection 81

CHAPTER 4 Observation Skills 83

Introduction: Are You a Good Observer? 84

Awareness, Knowledge, and Skills: Principles for Observation 85

Nonverbal Behavior 85

Verbal Behavior 90

Observe: Is _is Interview About Studying or Racial Harassment? 94

Discrepancies, Mixed Messages, and Conflict 97

Action: Key Points and Practice of Observation Skills 99

Practice and Feedback: Individual, Group, and Microsupervision 100

Portfolio of Competencies and Personal Reflection 104

SECTION II

The Basic Listening Sequence: Organizing a Session to Be More Fully

Empathic and to Promote Creative Solutions 107

CHAPTER 5 Questions: Opening Communication 109

Introduction: Questions 110

Awareness, Knowledge and Skills: Questions for Results 112

Observe: Questions in the Interview 116

Multiple Applications of Questions 119

Action: Key Points and Practice of Questions 124

Practice and Feedback: Individual, Group, and Microsupervision 125

Portfolio of Competencies and Personal Reflection 129

CHAPTER 6 Encouraging, Paraphrasing, and Summarizing: Active Listening and

Cognition 132

Introduction: Encouraging, Paraphrasing, and Summarizing 133

Awareness, Knowledge, and Skills: Encouraging, Paraphrasing, and Summarizing 135

Basic Techniques and Strategies of Encouraging, Paraphrasing, and Summarizing 136

Observe: Listening Skills and Children 139

Multiple Applications: Additional Functions of the Skills of Encouraging, Paraphrasing, and Summarizing 143

Multicultural Issues in Encouraging, Paraphrasing, and Summarizing 144

Practice, Practice, and Practice 147

Action: Key Points and Practice of Encouraging, Paraphrasing, and Summarizing 148

Practice and Feedback: Individual, Group, and Microsupervision 149

Portfolio of Competencies and Personal Reflection 152

CHAPTER 7 Reacting Feelings: The Heart of Empathic Understanding 154

Introduction: Reflection of Feeling 155

Awareness, Knowledge, and Skills: _e Emotional Basis of Counseling

and _erapy 157

* Skill Dimensions of Reflection of Feeling 160

Observe: Reflecting Feelings in Action 164

Multiple Applications of Reflecting Feelings 166

Action: Key Points and Practice 170

Practice and Feedback: Individual, Group, and Microsupervision 172

Portfolio of Competencies and Personal Reflection 175

CHAPTER 8 How to Conduct a Five-Stage Counseling Session Using Only

Listening Skills 178

Introduction: _e Basic Listening Sequence: Foundation for Empathic Listening in

Many Settings 179

Awareness, Knowledge, and Skills: Five-Stage Model for Structuring the Session 181

Decision Counseling and the Five Stages 183

Observe: Using the Five Stages of Interviewing in Decision Counseling 185

Multiple Applications: Integrating Microskills with Stress Management and

Social Justice 191

Taking Notes in the Session 193

Action: Key Points and Practice 194

Practice and Feedback: Individual, Group, and Microsupervision 195

Portfolio of Competencies and Personal Reflection 195

SECTION III

Transitioning from Attending and Listening to Influencing Skills:

Focusing and Empathic Confrontation 199

How Memory Changes Are Enacted in the Session 200

CHAPTER 9 Focusing the Counseling Session: Contextualizing and Broadening

the Story 203

Introduction: Focusing Essentials 204

Awareness, Knowledge, and Skills of Focusing 206

* Community Genogram: Bringing Cultural/Environmental/Contextual into the Session 209

Observe: Focusing in Action 213

Multiple Applications of Focusing 217

Action: Key Points and Practice 221

Practice and Feedback: Individual, Group, and Microsupervision 223

Portfolio of Competencies and Personal Reflection 226

CHAPTER 10 Empathic Confrontation: Identifying and Challenging

Client Conflict 228

Introduction: Empathic Confrontation, Creating the New 229

Awareness, Knowledge, and Skills: Empathic Confrontation for Results 230

_e Skills of Empathic Confrontation: An Integrated _ree-Step Process 232

Observe: Empathic Confrontation in the Interview 233

Observe: _e Client Change Scale (CCS) 237

Action: Key Points and Practice of Applying Empathic Confrontation in the Real World 247

Practice and Feedback: Individual, Group, and Microsupervision 248

Portfolio of Competencies and Personal Reflection 252

SECTION IV

Interpersonal Influencing Skills for Creative Change 255

CHAPTER 11 Reflection of Meaning and Interpretation/Reframing: Helping Clients Restory

Their Lives 257

Introduction: _e Skills of Reflecting Meaning and Interpretation/Reframing 259

Awareness, Knowledge, and Skills of Reflection of Meaning and Interpretation/Reframe 262

Observe: _e Skills of Reflection of Meaning and Interpretation/Reframing in Action 266

Multiple Applications of Reflection of Meaning and Interpretation/Reframing 267

Neuroscience and Ethical Decision Making 274

Action: Key Points and Practice of Applying Reflection of Meaning and Interpretation/

Reframing Skills in the Real World 275

Practice and Feedback: Individual, Group, and Microsupervision 276

Portfolio of Competencies and Personal Reflection 280

Our _oughts About Charlis 281

CHAPTER 12 Action Skills for Building Resilience and Managing Stress:

Self-Disclosure, Feedback, Logical Consequences, Directives/

Instruction, and Psychoeducation 283

Introduction: Action Skills for Resilience and Stress Management 284

Awareness, Knowledge, and Skills of Stress Management 285

Awareness, Knowledge, and Skills of Empathic Self-Disclosure and Feedback 290

Observe: Self-Disclosure and Feedback 292

Awareness, Knowledge, and Skills of Natural and Logical Consequences 295

Observe: Case Study Applications of Natural and Logical Consequences 296

Awareness, Knowledge, and Skills of Directives, Instruction, and Psychoeducation 300

Awareness, Knowledge, and Skills: Making Action Skills Work 302

Observe: Integrating _erapeutic Lifestyle Changes Into the Session 304

Action: Key Points of Influencing Skills and Stress Management 306

Practice and Feedback: Individual, Group, and Microsupervision 308

Portfolio of Competencies and Personal Reflection 311

SECTION V

Integrating Skill into Theory for Effective Practice, Personal Style,

and Transcendence 315

CHAPTER 13 Counseling Theory and Practice: How to Integrate the Microskills with

Multiple Approaches 317

Introduction: Microskills, Five Stages, and _eory 318

Awareness, Knowledge, and Skills of Crisis Counseling 318

Observe: Crisis Counseling First Session Transcript 324

Suicide Watch: Awareness and Knowledge 328

Awareness, Knowledge, and Skills of Cognitive Behavioral _erapy 330

Observe: Cognitive Behavioral Session Transcript 332

Action: Key Points of Counseling _eory and Practice 339

Practice and Feedback: Individual, Group, and Microsupervision 340

Portfolio of Competencies and Personal Reflection 342

CHAPTER 14 Skill Integration, Determining Personal Style, and Transcendence 343

Introduction: Defining Skill Integration 344

Awareness, Knowledge, and Skills: Review of _eories of Counseling and Psychotherapy 344

Awareness, Knowledge, and Skills: Case Conceptualization, the Interview Checklist, Treatment

Planning, and Action Planning to Prevention Relapse 348

Multiple Applications of Skill Integration: Referral, Treatment Planning, Case Management,

and Relapse Prevention 352

Action: Key Points and Practice for Skill Integration and Determining Personal Style 358

Practice and Feedback: Individual, Group, and Microsupervision 360

Portfolio of Competencies and Personal Reflection 362

Appendix I The Ivey Taxonomy: De_nitions of the Microskills and Strategies

with Anticipated Client Response 369

Appendix II Ethics 375

Ethics and Morals: Professional and Personal 375

A Brief History of the Multicultural Foundation of Ethics 375

Ethical Codes 376

Confidentiality: Our Moral Foundation 376

Diversity, Multiculturalism, Ethics, and Morality 377

Ethics, Morality, and Competence 378

Informed Consent 379

Privacy Rules 379

Social Justice as Morality and Ethics in Action 381

Appendix III The Family Genogram 384

* Individual Develops in a Family Within a Culture 384

Using a Family Genogram to Understand Family Issues 386

Appendix IV Counseling, Neuroscience/Neurobiology, and Microskills 387

* National Institute of Mental Health Brain-Based Initiative: Is Neurocounseling

Our New Direction? 388

* Holistic Mind/Brain/Body and the Possibility of Change 389

* Brain Lobes and _eir Implications for Counseling and Psychotherapy 391

Executive Functioning, Emotional Regulation, Hormones and Other Structures 392

* Limbic System: Basics of Emotion 394

Left Brain Versus Right Brain, or an Integrative Team 395

Neurons, Neural Networks, and Neurotransmitters 396

Microskills and _eir Potential Impact on Change 400

* Default Mode Brain Network: What’s Happening When the Brain Is at Rest? 402

Social Stress and Its Impact on the Body 406

YouTube Videos for Further Study 415

Reference 417

Name Index 423

Subject Index 428

LIST OF BOXES

1.1 National and International Perspectives on Counseling Skills 8

1.2 Research and Related Evidence That You Can Use 14

1.3 Client Feedback Form 22

2.1 Sample Practice Contract 31

2.2 The RESPECTFUL Model 33

2.3 A Story of How the Soul Wound Develops 34

2.4 Stories of Microaggressions 40

2.5 National and International Perspectives on Counseling Skills 41

2.6 A Six-Point Optimism Scale 44

2.7 Additional Therapeutic Lifestyle Changes 50

3.1 Attending Behavior and People with Disabilities 60

3.2 National and International Perspectives on Counseling Skills 62

3.3 Research and Related Evidence That You Can Use 63

3.4 Feedback Form: Attending Behavior 79

3.5 Guidelines for Effective Feedback 80

4.1 Research and Related Evidence That You Can Use 86

4.2 National and International Perspectives on Counseling Skills 87

4.3 Mirroring in the Session, Frame by Frame 89

4.4 The Abstraction Ladder 91

4.5 Feedback Form: Attending Behavior 101

5.1 National and International Perspectives on Counseling Skills 121

5.2 Research and Related Neuroscience Evidence That You Can Use 123

5.3 Feedback Form: Questions 128

6.1 The Neuroscience of Empathy: Cognition, Emotion, and Theory

of Mind (Mentalizing) 134

6.2 The Convention on the Rights of the Child 143

6.3 Cumulative Stress and Microaggressions 144

6.4 Developing Skills to Help the Bilingual Client 145

6.5 Feedback Form: Encouraging, Paraphrasing, and Summarizing 151

7.1 Nonverbal Examples of Underlying Emotions 162

7.2 National and International Perspectives on Counseling Skills 163

7.3 Research and Related Evidence That You Can Use 164

7.4 Feedback Form: Observing and Reflecting Feelings 174

8.1 Neuroscience Informs the Decision Process 184

9.1 Research and Related Evidence That You Can Use 208

9.2 The Community Genogram: Three Visual Examples 210

9.3 National and International Perspectives on Counseling Skills 218

9.4 Feedback Form: Focus 224

10.1 Research and Related Evidence That You Can Use 232

10.2 Confrontation, Creativity, and Neuroscience 242

10.3 Feedback Form: Confrontation Using the Client Change Scale 251

11.1 Research and Related Evidence That You Can Use 264

11.2 Questions Leading Toward Discernment of Life’s Purpose and Meaning 273

11.3 Feedback Form: Reflecting Meaning and Interpretation/Reframe 279

12.1 The Stress Response System 287

12.2 Example Stress Management Strategies 288

12.3 Alicia’s Action Plan 294

12.4 Directives, Instruction, and Psychoeducational Strategies 302

12.5 Feedback Form: Self-Disclosure and Feedback 310

12.6 Feedback Form: Logical Consequences, Instruction/Psychoeducation, Stress Management, and TLCs 311

13.1 Organizing a Crisis Team in a Major Earthquake 320

13.2 Research Evidence That You Can Use 324

13.3 Research Evidence That You Can Use 339

13.4 Feedback Form: Counseling Theories 341

14.1 Checklist for the First Session 349

14.2 National and International Perspectives on Counseling Skills 351

14.3 Maintaining Change Worksheet: Self-Management Strategies for Skill Retention 357

14.4 Transcribing Sessions 361

II.1 Confidentiality and Its Limits 376

II.2 Professional Organizations with Ethical Codes 382

III.1 Drawing a Family Genogram 385

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