Organisational Behaviour: Emerging Knowledge Global Insights, 5th Edition PDF by Steven Mcshane, Mara Olekalns, Alex Newman and Tony Travaglione

By

Organisational Behaviour: Emerging Knowledge. Global Insights, 5th Edition

By Steven Mcshane, Mara Olekalns, Alex Newman and Tony Travaglione

Organisational Behaviour: Emerging Knowledge. Global Insights, 5th Edition

Contents

Preface

About the authors Acknowledgments Digital resources About the book Vignette matrix Case matrix

Text at a glance

PART 1 INTRODUCTION

Chapter 1 Introduction to the field of organisational behaviour

Welcome to the field of organisational behaviour! The field of organisational behaviour Contemporary challenges for organisations Anchors of

organisational behaviour knowledge Perspectives of organisational effectiveness The journey begins

CHAPTER SUMMARY

KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY Telecommuting and co-working communities: working from home not the only option WEB EXERCISE Diagnosing organisational stakeholders

SELF-ASSESSMENT Does it all make sense? ENDNOTES

PART 2 INDIVIDUAL BEHAVIOUR AND PROCESSES

Chapter 2 Individual behaviour, personality and values

The Mars model of individual behaviour and performance Types of individual behaviour

Personality in organisations Values in the workplace Ethical values and behaviour Values across cultures CHAPTER SUMMARY

KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY Returning home a different employee CLASS EXERCISE Test your knowledge of personality CLASS EXERCISE Personal values exercise

TEAM EXERCISE Ethics dilemma vignettes

SELF-ASSESSMENT Are you introverted or extraverted? ENDNOTES

Chapter 3 Perceiving ourselves and others in organisations

Self-concept: How we perceive ourselves Perceiving the world around us

Specific perceptual processes and problems Improving perceptions

Global mindset: developing perceptions across borders CHAPTER SUMMARY

KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY A case of mistaken identity?

WEB EXERCISE Diversity and stereotyping on display in corporate websites SELF-ASSESSMENT How much does work define your self-concept?

ENDNOTES

Chapter 4 Workplace emotions, attitudes and stress

Emotions in the workplace Managing emotions at work Job satisfaction Organisational commitment

Work-related stress and its management CHAPTER SUMMARY

KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY Flamboyant Hotels

CLASS EXERCISE Strengths-based coaching

TEAM EXERCISE Ranking jobs on their emotional labour SELF-ASSESSMENT Are you in touch with your emotions? ENDNOTES

Chapter 5 Foundations of employee motivation

Employee engagement Employee drives and needs Maslow’s needs hierarchy theory Expectancy theory of motivation

Organisational behaviour modification and social cognitive theory Goal setting and feedback

Organisational justice CHAPTER SUMMARY KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY XYZ Consultants—Fiona’s dilemma CLASS EXERCISE Needs priority exercise

CLASS EXERCISE The learning exercise TEAM EXERCISE Bonus decision exercise

SELF-ASSESSMENT Need-strength questionnaire ENDNOTES

Chapter 6 Applied performance practices

The meaning of money in the workplace Financial reward practices

Improving reward effectiveness Job design practices

Job design and work motivation Job design practices that motivate Empowerment practices

Self-leadership practices CHAPTER SUMMARY

KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY What to do about Giovanni? TEAM EXERCISE Is student work enriched?

SELF-ASSESSMENT What is your attitude towards money? ENDNOTES

Chapter 7 Decision making and creativity

Rational choice paradigm of decision making Identifying problems and opportunities

Searching for, evaluating and choosing alternatives Emotions and making choices

Implementing decisions Evaluating decision outcomes Creativity

Employee involvement in decision making CHAPTER SUMMARY

KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY Making the hard decisions: Olivetti re-invents itself CLASS EXERCISE Employee involvement cases

CLASS EXERCISE Creativity brainbusters

SELF-ASSESSMENT Measuring your creative personality ENDNOTES

PART 3 TEAM PROCESSES

Chapter 8 Team dynamics

Teams and informal groups

Advantages and disadvantages of teams A model of team effectiveness

Team design elements Team processes

Self-directed teams Multicultural teams Virtual teams

Team decision making CHAPTER SUMMARY KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY Managing Dynamic’s new Melbourne team TEAM EXERCISE Team tower power

TEAM EXERCISE Human chequers TEAM EXERCISE Mist Ridge

SELF-ASSESSMENT What team roles do you prefer? ENDNOTES

Chapter 9 Communicating in teams and organisations

The importance of communication A model of communication Communication channels

Choosing the best communication channel Communication barriers (noise)

Cross-cultural differences in communication Gender differences in communication Improving interpersonal communication

Improving communication throughout the hierarchy Communicating through the grapevine

CHAPTER SUMMARY

KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY Silver Lines: challenges in team communication TEAM EXERCISE Active listening exercise

TEAM EXERCISE Cross-cultural communication game SELF-ASSESSMENT Are you an active listener?

ENDNOTES

Chapter 10 Power and influence in the workplace

The meaning of power

Sources of power in organisations Contingencies of power

The power of social networks Consequences of power Influencing others Organisational politics CHAPTER SUMMARY

KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY Power and influence in the workplace TEAM EXERCISE Deciphering the network

TEAM EXERCISE Managing your boss

SELF-ASSESSMENT How do you influence co-workers and other peers? ENDNOTES

Chapter 11 Conflict and negotiation in the workplace

The meaning and consequences of conflict

The emerging view: task and relationship conflict Conflict process model

Structural sources of conflict In organisations Interpersonal conflict handling styles Structural approaches to conflict management Third-party conflict resolution

Resolving conflict through negotiation CHAPTER SUMMARY

KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY Elaine’s challenging experience

CLASS EXERCISE The contingencies of conflict handling TEAM EXERCISE Ugli orange role play

SELF-ASSESSMENT What is your preferred conflict handling style? ENDNOTES

Chapter 12 Leadership in organisational settings

What is leadership?

Transformational leadership perspective Managerial leadership perspective Path–goal leadership theory

Follower-centric perspective Competency perspective of leadership Ethical leadership

Culture and leadership CHAPTER SUMMARY KEY TERMS

CRITICAL THINKING QUESTIONS

CASE STUDY Leading in turbulent times: a case of transformational or reckless leadership? TEAM EXERCISE Leadership diagnostic analysis

SELF-ASSESSMENT Do leaders make a difference? ENDNOTES

PART 4 ORGANISATIONAL PROCESSES

Chapter 13 Designing organisational structures

Division of labour and coordination Elements of organisational structure Forms of departmentalization

Holistic case studies Appendices

APPENDIX A Theory building and systematic research methods APPENDIX B (ONLINE) Scoring keys for self-assessment activities

Glossary Index

This book is US$10. Order for this book:
(Request for free sample pages click on "Order Now" button)

Book Order
Or, Send email: [email protected]

Share this Book!

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.